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Facilities Soft Services Manager - Newmarket, Suffolk, United Kingdom - West Suffolk NHS Foundation Trust
Description
An opportunity has arisen for a Facilities Soft Services manager to form part of the Facilities Department management team at West Suffolk NHS Foundation Trust.
This is a great opportunity for a suitably qualified and experienced individual who strives to deliver a high-quality service.
You will manage the operational delivery of the Soft Services at our community sites for the following services Domestic services, Catering services and Portering services.
We are looking for an enthusiastic individual who will be expected to communicate clearly to create an effective services delivery, someone who is result orientated to ensure compliance to National Standards of Healthcare Cleanliness 2021, National standards for healthcare food and drink 2022, and the application of all Trust policy and process.
Responsibility for the operational management of the soft services within the community sites on behalf of West Suffolk NHS Foundation Trust .
Responsible for all staff within area of responsibility making sure sufficient training is provided to the appropriate levels and standards.
Responsible for departmental risk assessment, business continuity plans etc.
BeKnown at West Suffolk NHS Foundation Trust. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward).
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
The post holder will be a Senior member of the West Suffolk NHS Foundation Trust, Estates & Facilities Soft Services team, with responsibility for the leadership and management of the following services at Newmarket Community Hospital.
Catering services
The post holder will also manage the Community Facilities (soft services), provision at various locations including but not limited to (List is not exhaustive and may change).
The post holder has leadership, managerial and professional responsibility for the above services and sites on behalf of the Trust including the line management responsibility for the Facilities staff located at those locations.
The post holder will manage and undertake reviews as appropriate of services provide by external contractors undertaking the reviews of Service Level Agreement (SLA).
The post holder will be responsible for ensuring the Community Facilities services and associated facilities staff are effectively resourced, have clear policies to deliver a high quality, safe service with robust governance to give assurance from Ward to Board in respect of national standards and statutory compliance.
The post holder will act as the Trusts expert in regards to the soft services provision for these areas, and in doing so provide specialist and professional expertise to clinicians, senior managers, and other staff throughout the Trust.
The post holder will formulate and deliver operational objectives for areas of responsibility whilst ensuring the provision of a comprehensive and efficient service working on behalf of patients, visitors, and staff.
The post holder will be expected to lead changes in the delivery of those services/departments for which responsibility is held and in do so identify and implement innovative solutions that support the Trusts Objectives.
Responsible for resource management to specified targets and standards in line with the Trusts business plan and national targets.
National Standards for Healthcare Food and Drink 2022
Support the Head of Facilities as part of the Senior Soft Services Management Team.
Recognised Professional Qualification in a discipline that sits within the service line (e.g. Domestic services, hotel services)
Educated to or experience equivalent to Masters level in an Estates and Facilities Discipline principally soft facilities management
Evidence of Continuous Professional Development
British Institute of Facilities Management (BIFM) or similar
Successful track record of working in an Estates & Facilities role within an environment of comparable scale and complexity
Extensive specialist knowledge in a Facilities Discipline
Experience of Line Management of Diverse Staff Groups
Experience of leading in Soft-Facilities Management
The ability to demonstrate knowledge across the Soft Services portfolio
Experience/knowledge of working in a health service environment.
Excellent report writing skills.
The ability to lead the service when representing the Trust internally and externally
Ability to collate, interpret information and implement agreed policies & procedures
PC literate with office and design packages i.e. Auto-cad.
Personal Qualities
Demonstrable leadership qualities
Flexible approach to working hours/duties
Patient and Quality focused
West Suffolk NHS Foundation Trust
