Mortgage Lending Supervisor - Skipton, United Kingdom - Skipton Building Society

Description

We are recruiting for the latest member of our leadership team within Mortgage Lending. Working with the Mortgage Lending ambitious corporate plan, can you inspire and engage the team to demonstrate the Society's culture encompassing core values and behaviours? Ensuring the customer is at the heart of everything we do, can you ensure the team understand what is expected of them to deliver our lending strategy and agreed service levels?

Working in a fast paced and agile environment and having strong skills in communication along with the ability to coach and support the team, this role may be for you.

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

You will be joining the Mortgage Lending leadership team consisting of 8 Supervisors and 2 senior leaders. We together support over 120 colleagues who underwrite and complete mortgage applications, helping customers own their own home. The customer is at the heart of everything we do whilst ensuring the right decisions are made for both, Skipton and the customer. The world of mortgages is fast paced and always evolving so its important we ensure we maintain a focus on our lending strategy whilst enhancing service with process efficiencies.

What's In It For You?

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;

Annual discretionary bonus scheme

25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days

Holiday trading scheme allowing the ability to buy and sell additional annual leave days

Matching employer pension contribution (up to 10% per annum)

Colleague mortgage (conditions apply)

Salary sacrifice scheme for hybrid & electric car

A commitment to training and development

Private medical insurance for all our colleagues

3 paid volunteering days per annum

Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups

We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

The role is key in ensuring the teams have the support, and are inspired and engaged with the Society's culture, whilst supporting the delivery of our lending strategy.

Ensuring the team understand what is expected of them, having key objectives and measures in place ensures service standards are met or exceed the customers expectations.

Working collaboratively with your peers and key stakeholders, identify processing efficiencies, develop the team and communicate our successes.

What Do We Need From You?

The ideal candidate will demonstrate within our behavioural framework; strong communication skills with the ability to ensure performance is managed in line with the Society's culture. Having the ability to support a team through coaching and sharing knowledge and best practices ensures the team works efficiently and encourages further development and career progression.

Experience of leading and developing others through coaching, training and performance management is required with knowledge of the mortgage industry being an advantage.