2nd Line Supervisor - Stoke-on-Trent, United Kingdom - Midlands Partnership University NHS Foundation Trust

Midlands Partnership University NHS Foundation Trust
Midlands Partnership University NHS Foundation Trust
Verified Company
Stoke-on-Trent, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
At MPFT we pride ourselves on staff wellbeing and development and can we offer you:

  • Our SOOTHE resources
  • supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent.
  • Counselling support and lifestyle information with advice on a variety of personal matters
- "In our Gift" providing a platform for your voice to be heard to inform change

  • The opportunity to purchase additional annual leave
  • Opportunities for flexible working (depending on the role)
  • Career development opportunities and coaching plus access to in house training programs
  • Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
  • Child Care Vouchers Scheme
  • Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys
  • NHS discounts available via the Blue Card and Red Guava schemes
  • Primarily manage a 2nd line support team delivering both remote and onsite support functions to S&SHIS customer organisations and their users.
  • Day to day management responsibility for IT Support technicians including appraisal, sickness & absence, training in specialist software and systems, managing workloads and responsibility for On Call Rotas.
  • Provide a customer focused IM&T support to staff within organizations served by the HIS.
  • Work with 3rd party support contacts to resolve technical problems with desktop computing equipment and software to minimise disruption to customer systems.
  • Responsible for the installation and configuration of new computing equipment, peripherals and software on behalf of customers.
  • Accurately document and maintain records of additions, modifications or removals of components of the ICT Infrastructure and IT user accounts and system rights in the appropriate Information System (e.g. SMT / Active Directory / CMDB).
  • Manage incidents including logging and closing calls and systems configuration within the S&SHIS service management software.
  • Deliver a high standard of customer service in a professional manor.
  • For the full list of duties, please see the Job Description attached to this advert.
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

  • Supporting your career development and progression
  • Excellent NHS Pension scheme
  • Generous maternity, paternity and adoption leave
  • Options for flexible working
  • Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
  • Extensive Health and Wellbeing support and resources
  • If you work in our community teams, we pay for your time travelling between patients
  • Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
  • Salary sacrifice car fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, milage paid at business rate s
  • Salary sacrifice bikes up to £2k
  • Free car parking at all trust sites
  • Free flu vaccinations every year
  • Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more.

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Systems and equipment

  • Responsible for the installation, maintenance, repair and safe use of expensive hardware and software on a day to day basis on behalf of customers.
Decisions and judgements

  • Work is mostly performed with little supervision and requires initiative and judgment when dealing with the wide range of highly complex IM&T issues.
  • Perform options appraisals in order to compare a complex range of options related to the resolution of technical problems.
  • The post holder will be expected to adapt practice to meet individual customer requirements, independently analysing situations and taking into consideration complex facts and interpreting these appropriately when problem solving.
  • The post holder will be expected to lead on technical aspects of IM&T projects using specialist knowledge to communicate sound technical decisions.
Communication and relationships

  • The post holder will be expected to work closely with customers and project managers on complex projects and must employ excellent communication skills both verbal and written particularly when communicating complex IM&T related information to own peer groups, non
- technical staff, customers and suppliers.

  • Comprehend complex technical IT issues as described by customers, peer group and external suppliers in verbal and written form.
Physical demands of the job

  • Advanced Keyboard Skills: Must have a highly developed skill in the use of computer keyboards to ensure data entry is both accurate a
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