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Livingston

    Service Desk Analyst fully remote - Livingston, West Lothian, United Kingdom - eTeam

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    Description

    Job Title:
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    Desk Analyst Location:

    Livingston, 2 days in the office contract role Italian SpeakerSummary: The main function of a Technical Service Desk Analyst is to provide technical assistance to computer system users.

    A typical technical service desk analyst is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.


    Job Responsibilities:

    • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
    • May install software or perform hardware testing remotely
    • Enter commands and observe system functioning to verify correct operations and detect errors
    • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
    • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Qualifications:
    • Associate's degree in computer related field or equivalent training required
    • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
    • Basic ability to work independently and manage one's time
    • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software


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