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Customer Service Advisor

    Customer Service Advisor - Trafford Park, United Kingdom - Advancing People

    Advancing People
    Advancing People Trafford Park, United Kingdom

    5 days ago

    Default job background
    Permanent, Full time
    Description

    Advancing People Multilingual - Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client based in Trafford Park, Greater Manchester.


    As a German Speaking Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.


    Roles & Responsibilities:
    Receive incoming calls
    Deliver high quality customer service
    Assist with new customer's enquiries
    Process orders received via the telephone, fax, e-mail or internet
    Be proactive in the area of Customer retentionPerson Specification:

    Fluent in German
    Strong customer focus and professional approach
    Excellent communication skills, both oral and written
    Ability to work effectively as part of a team
    Good computer skills

    Positive "can do" attitudeThis is a full time Permanent position offering an annual salary of £24,000 + attractive company benefits.

    This is a Hybrid position offering flexibility to work from home 2 days a week.

    Advancing People Multilingual - Recruitment Specialists

    Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency
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