Council Tax Customer Service Officer - London, United Kingdom - Business Smart Solutions

Business Smart Solutions
Business Smart Solutions
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Rate:
£16.46 per hour Umbrella

Term: 6 months

Hours per week: 36

We are seeking customer-focused officers to join our client's team, specialising in Council Tax enquiries. This role involves handling inbound calls from residents, providing clear and accurate information about Council Tax. It's an excellent opportunity for individuals who have experience in customer service and can learn quickly on the job.


Responsibilities:


  • Handling inbound calls from residents regarding Council Tax enquiries.
  • Explaining Council Tax information clearly and accurately to residents.
  • Recording and maintaining accurate and uptodate records of all interactions.
  • Escalating complex issues where necessary.
  • Assisting with general inquiries as needed.
  • Participating in training sessions as required.

Who we're looking for

Skills you'll need to bring

  • Prior experience in a customer service role is essential.
  • Knowledge and experience with Mitel is preferred, but not essential as training will be provided.
  • Excellent communication skills, both written and verbal.
  • Ability to quickly learn and adapt to new systems and procedures.
  • Ability to handle calls professionally and efficiently, demonstrating patience and empathy.
  • Strong problemsolving skills, with the ability to make informed decisions quickly.
  • Ability to work well as part of a team.

Equal Opportunities


Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients.

If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply.

If you're passionate about working for a role in local government and share our company values, we encourage you to apply.


Job Types:
Full-time, Temporary contract

Contract length: 6 months


Salary:
£16.46 per hour


Application question(s):

  • Do you have prior experience in a customer service role?
  • Do you have excellent communication skills, both written and verbal?
  • Do you have the ability to quickly learn and adapt to new systems and procedures?
  • Do you have the ability to handle calls professionally and efficiently, demonstrating patience and empathy?

Experience:

Local Government: 1 year (required)


Work Location:
In person
More jobs from Business Smart Solutions
See all jobs of Business Smart Solutions