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    Project Manager - Glasgow, United Kingdom - Edenhale

    Edenhale
    Edenhale Glasgow, United Kingdom

    1 week ago

    Default job background
    Description
    Project Manager - Voice and Data - hybrid

    UCaaS, SDWAN, MPLS, Cisco, QoS, Hosted Telephony, Security, Juniper


    Job Accountabilities:
    To be accountable for the delivery of enterprise customer projects from sales handover through to sign-off at completion including:


    • Demonstrating best practice Project Management Processes and Practice, such as PMP or Prince2
    • Defining the project baseline, and demonstrating a full understanding of contractual obligations.
    • You will have the ability to organise, plan, manage and control all owned projects from order acceptance through to final sign off on completion, adhering to our Project Management Methodology.
    • Ensuring all key documents as appropriate are produced and authorised by the appropriate parties.
    • Delivery of the required solution within the specified constraints of time and cost, meeting commercial milestones.
    • Experienced in delivering projects in some or all of the following areas: UCaaS, SDWAN, MPLS, Cisco, QoS, Hosted Telephony, Security, Juniper
    Skills and Aptitudes

    As a Project Manager you will own the delivery of a monthly target for Professional Services revenue and will have delivered networking/telecoms projects for external customers.

    You will show strength in the following three key areas:
    Financials


    • Delivery of project scope within cost budget, maximise project profitability and provide change controls during the project
    • Understand the importance of accurate forecasting and tracking of project revenue in Focal Point system on a monthly basis
    • Engage with financial team to ensure project billing is completed in a timely manner
    Team


    • Manage and provide guidance to technical delivery resources, Project Coordinators, Junior PMs and 3rd parties.
    • Mentor and develop other members of the project management community through evaluation, project reviews and training.
    • Motivate all team members assigned to the project to ensure high quality deliverables are produced.
    • Assess the health of a project or lead a small team in doing so to ensure key points are clearly identified and shared with the relevant shareholders.
    • An ability to take control of problematic projects to bring them back into a position of success.
    Customers


    • Driving a high level of customer satisfaction from excellent project delivery
    • Ensure we provide first class communication in line with agreed communication plans, including updates and meeting minutes to all project stakeholders
    • Ensure that the correct level of project control and governance is applied to all projects in accordance with size and complexity of scope.
    • Be the first point of engagement for and contain any customer escalations, summarising and presenting to senior management as necessary
    • Complete Lessons Learned process upon project completion to drive process improvement
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