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North Shields

    Polish speaking Customer Services Advisors - North Shields, United Kingdom - All Temps Recruitment

    All Temps Recruitment
    All Temps Recruitment North Shields, United Kingdom

    3 weeks ago

    Default job background
    Temporary
    Description

    We are currently looking to recruit 4 x Polish Speaking Customer Service Advisors to work in an expanding team in a friendly contact centre environment on a temporary to permanent basis.

    Applicants must be fluent in both Polish and English languages.

    We have both full and part time roles available form 16 hoursThe role * Making travel reservations and handling enquiries via the telephone, email, chat and other web response solutions.

    in order to fulfil customer requirements * Providing an excellent and professional customer sales and service experience.

    * Be first contact for the resolution of customers and client's queries, requests, orders and complaints * Proactively contact existing and potential customers with the aim of up-selling products * Match and sell products or services to customers by cross or up-selling to appropriate products.

    * Hours are between 8.00 a.m. and 8.00 p.m. including weekends (rota pattern will be 5 days out of 7)The Person * Applicants Must be fluent in both English and Polish * Have an excellent telephone manner with a clear speaking voice * Possess excellent communication skills * Have the ability to engage the customer * Have excellent data capture skills * Have the ability to work well in a team * Be flexible to work at all times in the contact centre, including evenings and weekends – We have part time hours available up to 16 hours and full time up to 35 hoursBenefits * The offer of a permanent job role after an initial temporary period * Pay rise to when you start your permanent contract * Free travel on completion of temporary period * Discounted travel for friends and family * Free onsite parking * Regular annual pay reviews
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