- Maximise the profit of the business through effective call handling and working to agreed KPIs and performance targets.
- Work flexibly to support the business needs.
- Successfully handle difficult and contentious calls with customers; this includes being the first point of call when customers wish to raise complaints and to discuss their desired outcome.
- To identify fraudulent claims / claimants
- Effectively explain policy limitations to policyholders, whilst providing excellent customer care.
- Support the Manager, Team Leader and Account Executives with ongoing service development.
- Compile comprehensive, thorough and detailed letters and emails to both policyholders and third parties alike.
- To be able to identify underwriting ambiguities and create request for change documents accordingly
- Organise, prioritise & undertake work in an efficient & logical manner
- Must have strong administration background and ability to organise workload
- Must have good IT literacy, familiar with Outlook, Word and Excel
- Sound problem solving abilities with a good and appropriate use of initiative
- Maintain an enthusiastic & high energy approach to work
- Annual discretionary bonus
- 25 days annual leave plus bank holidays
- Death in service benefit 4 x base salary
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Claims Processor - Harrogate, United Kingdom - CLD Recruitment
Description
Claims ProcessorHarrogate
Salary up to £30,000
Are you looking for a career within the Insurance Industry?
We are working with an innovative and market leading Insurance brokerage who have an exciting opportunity for a Claims Advisor to join their team.
Responsibilities:
Essential:
Benefits:
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