Senior IT Service Desk Analyst - London, United Kingdom - Owen Daniels Consultancy

Owen Daniels Consultancy

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ROLE - Senior IT Service Desk Analyst

LOCATION - West London

SALARY - £40,000 - £45,000

PERMANENT

We have partnered with a global consumables manufacturing company based in West London who are going through a period of growth right now and are hiring for a Senior IT Service Desk Analyst on a full-time, permanent basis.

This Senior IT Service Desk Analyst will be joining a market leading organisation, this opportunity has become available as a direct result of business growth and offers career growth, working with new technology and the opportunity to work on a host of excitingnew projects.

Hybrid working is available

The Senior IT Service Desk Analyst will ideally have the following skills/experience:

Windows 10 & Office 36
Windows Server troubleshooting and repair
Network troubleshooting & connectivity
Mentoring and leading junior support staff members
Building, configuring and troubleshooting Laptops and personal devices
Supporting users remotely and onsite
Excellent communication skills (verbal and written)
Highly organised with a "Cando" mentality

The Senior IT Service Desk Analyst will be responsible for:

Carrying out escalated IT Support requests
Supporting and mentoring Junior IT Support colleagues
Assisting with the development and maintenance of all support documentation
Network patching & connectivity
Supporting Head of IT in the delivery of daytoday support activities and IT projects
Carrying out IT training with and for colleagues
Conducting equipment deployment and moves
Liaising with 3rd party suppliers and partners

This Senior IT Service Desk Analyst opportunity is offering a salary between £40,000 - £45,000 + benefits and hybrid working.