Resident Service Advisor - Cardiff, United Kingdom - Amber
Description
Salary is £23,500 rising to £24,500 upon successful passing of probation.
Amber is an award winning, fast-growing, vibrant business on a mission to fix utilities, save the planet and make people happy.
We are an entrepreneurial business solving problems in the utility industry, currently going through an exciting phase of rapid growth against a backdrop of considerable change within the sector.
As a Resident Services Advisor for Community Utilities, you are the front line of our business and an ambassador of our brand.
Your primary role will be to handle all inbound customer contact and provide a focused and friendly service with a strong 'first time resolution' mentality.
This is a fast-paced job role handling a range of customer enquiries and escalations including payment issues, billing, and general service complaints.
What will you be doing?
- Complaints management
- Appropriate escalation and follow through to ensure resolution
- Liaising with resident site teams to resolve issues
- Administering customer accounts following all relevant regulations e.g. GDPR, PCI
- Achieving productivity and quality targets
What does good look like?
- A positive attitude and strong work ethic
- Excellent verbal and written communication
- Excellent interpersonal skills building excellent rapport
- Managing high volume inbound communications, via multiple channels
- Great with detail and a passion for getting things done first time
- Proactive with a passion for helping people and finding solutions
- A team player who is keen to keep learning
- Active listening skills
Why Choose Amber?
Joining an incredible group of people, all on a journey to save the planet, why not? But reallythe biggest reason people choose stay at Amber is down to our culture.
We have a friendly, informal and relaxed culture, where you are encouraged to bring your true self to work day in, day out.
We offer a flexible working environment meaning, you can work where, when and how you want to. We focus on output above everything else. Aside from this, we do also have our competitive benefits packageand not forgetting that we do have an unbeatable view from our Cardiff City Centre office, featuring a fully stocked bar, pool table and lots of plants- Private medical care
- Birthday day off
- Income protection
- Monthly, quarterly and annual social events
- Enhanced primary and secondary caregiver scheme
- Loyalty vouchers
Job Types:
Full-time, Permanent
Salary:
£23,500.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Private medical insurance
- Referral programme
- Work from home
Experience:
- service advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
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