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Wolverhampton

    Control Room Operator - Wolverhampton, West Midlands, United Kingdom - We Manage Jobs(WMJobs)

    We Manage Jobs(WMJobs) background
    Description

    Salary:
    £30,178 - £32, % Shift Allowance)
    Hours: 37 hours per week x 3 (full time)
    5 hours per week x 1 (part time)

    Rotational basis, Monday through to Sunday, with a requirement to work weekends and bank holidays – shift pattern 5.


    Location:
    Office based – Stowlawn, Wolverhampton.


    Job Type:
    Permanent

    Be competent in the use of the various platforms within the Control Room to include but not restricted to CCTV, Door Entry.

    Play a key role in supporting teams to ensure customers live in a clean, safe, and secure environment.
    Escalating incidents across the city to internal teams and emergency services and supporting them with statements and evidence
    Can you demonstrate significant experience in delivering excellent customer service including over the telephone?

    We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods.

    We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support.


    Equality and Diversity:
    Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

    Reports To:
    Customer Experience Team Leader


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