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    Commercial Account Handler - Croydon, United Kingdom - Lawes Consulting Group

    Lawes Consulting Group
    Lawes Consulting Group Croydon, United Kingdom

    2 weeks ago

    Default job background
    permanent Customer Service / Support
    Description

    Job title: Commercial Account Handler

    Salary: £35,000

    Location: Based in Croydon office - onsite for 3 days per week on average.

    Purpose of role:

    Our client is currently searching for a commercial account handler to support the team in managing clients' insurance requirements, including addressing general inquiries, managing renewals, facilitating mid-term adjustments, obtaining quotes, and handling premium invoicing. With a blend of tasks to add diversity to your week, there will also be chances to participate in new business activities. If you value versatility in your work, this role presents a fantastic opportunity for you.

    Experience:

    • Proficient understanding of the primary classes of General Insurance and familiarity with the CII's Code of Ethics and GDPR.
    • Minimum of 2 years' experience working with commercial products.
    • While new business experience is preferred, it is not mandatory for this position.
    • Interest in music would enhance comprehension of the role, particularly in dealing with cover notes, but it is not a prerequisite as on-the-job training will be provided.
    • Responsible for personal development and maintaining up-to-date knowledge through e-learning, in-house courses, and pursuing professional qualifications to accrue required CPD points.

    Skills:

    • Proficiency in technical insurance skills, evaluated through regular in-house assessments.
    • Strong focus on accuracy and attention to detail.
    • Capability to process tasks promptly and effectively.
    • Skill in prioritising tasks and meeting deadlines.
    • Outstanding client service abilities.
    • Competence in negotiation and brokering.
    • Exceptional verbal and written communication aptitude.
    • Ability to collect and analyse information from clients.
    • Skill in recognising and responding suitably to the client's level of understanding.
    • Capability to persuade and influence others.

    Qualifications:

    • GCSE Maths and English (or equivalent).
    • Cert CII (desirable for this role).

    If you have the relevant experience or know someone that does, please contact us now on or email us at

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