Customer Service Assistant - London, United Kingdom - Ontrak Recruitment
Description
Customer Service Assistant Required - Immediate Starts Available
Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.
Job Role:
Customer Service Assistant
Locations:
London Victoria Station
Shifts:
Hours will vary Monday - Sunday between
Pay rate
:
£12.62 per hour
What makes working for Ontrak so good?
We pay for your training You will receive customer service training, provided by experienced railway trainers.
You will also have a dedicated member of our staff to work closely with you throughout your career with us.
What does a Customer Service Assistant do?
- Provide an impeccable customer service experience to customers and passengers on the railway.
- Being vigilant and visible to all customers and other members of staff
- Assisting customers with the usage of lifts and luggage
- Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied.
- Report any antisocial behaviour with little disruption to other passengers as per the Railway Bylaws.
- Must be confident in approaching passengers and helping with travel queries
- Always bringing and outgoing and positive attitude to the station
- Must be able to problem solve
- Knowledge of the railways and travelling from London Victoria is essential
- Constantly proactive during the day helping where needed
- Strong Computer Skills
- Able to assist with ticketing and journey planning
- You must hold valid ID to work in the UK and have a full national insurance number.
- You will be required to pass a drug and alcohol screening
Job Types:
Full-time, Temporary contract
Salary:
£12.62 per hour
Benefits:
- Free or subsidised travel
Schedule:
- 12 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Work Location:
One location
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