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Mortgage Adviser - Birmingham, United Kingdom - London & Country Mortgages
Description
L&C Mortgages
Experienced Mortgage Adviser (Min 2 years regulated exp)
Location - REMOTE
Inclusive, fun, rewarding and with the opportunity to develop and grow your career. That's life with L&C Mortgages, the UK's leading fee free mortgage broker with over 160 awards to its name.
Join us and you'll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From 'high 5' colleague nominations – recognising those who go the extra mile, in depth employee assistance and support programmes, reductions through Tastecard, your birthday off and much more. This is a place that really gives back on the effort you put in.
We're once again expanding and looking for CeMap Qualified Mortgage Advisers to jump in with providing top service to our customers, all from the comfort of your own home. If you're looking for a new challenge, there's never been a better time to join us on our journey, so now is the time to get in on that growth
The Role
You'll know firsthand how mortgaging or remortgaging a property can be a daunting experience for first-time and experienced buyers alike. Getting the right deal is a crucial factor in putting home buyers' and homeowners' minds at ease. Luckily for them, that's exactly where you come in. From starter homes to investment properties, you'll be there on the end of the phone with the kind of advice that makes property dreams come true.
You'll scope out the best mortgage options through listening to customers' stories and circumstances, fully documenting these with the help of L&C's technology and coming up with a solution that meets their needs and satisfies regulatory rules and standards as you go. We expect a quality and compliant service for our customers and this performance will be monitored.
Will they be best served by a fixed-term or variable mortgage? Do they need the option to overpay each month? What about feefree early exit? Once you have a clear idea of what they need, it's all about rolling up your sleeves and giving it your all so that we can provide the customer with the right advice and outcome, getting them the best possible deal. By doing all this, you'll demonstrate L&C values, our passion for mortgages and why our customers were right to choose us.
Of course there will be administrative work along the way but, above all, it's about building that rapport and a real sense of trust that you're going to do everything you can to deliver a compliant deal that really works for the customer.
FCA Certification Regime & Conduct Rules
L&C is regulated by the Financial Conduct Authority (FCA) and is classified as an "Enhanced Firm" under the Senior Managers and Certification Regime (SM&CR). This role will fall into the "Certification and Conduct" elements of the regime.
L&C will be required to attest to your integrity, competence and financial soundness on an initial and regular basis if you're successful in your application and as a "Certification Regime" employee, your personal and professional details will be published in the FCA's Directory which is accessible to the public. This can provide comfort to customers that they are dealing with a legitimate and monitored Adviser that belongs to a firm with a solid culture and ethics.
You'll also be personally subject to the 5 FCA Conduct Rules. You may already be aware of these but don't worry if not. If successful in securing an interview and role, a detailed explanation and training will be provided.
About You
Our customer service standard is paramount, and as an experienced and qualified Mortgage Advisor you'll need to apply your industry knowledge and output a sense of empathy that customers can really pick up when they talk to you. You'll have had good experience within the market to help clients reach their housing goals. Now you're looking to accelerate your potential working for a market leader who can help you achieve your personal and professional goals.
We're looking for people who can really connect with customers while following the FCA guidelines and internal procedures that keep us in line with our industry's regulatory framework. After all, that feeling that everything is in hand and that all relevant documentation is taken care of is why our customers choose us. That's why you'll be an active listener who acknowledges and repeats what you're hearing so that each customer knows they've been understood. You'll lay out all the options they need quickly and simply so that they can make informed decisions.
Why join L&C?
Working at L&C means being part of an environment of respect and equity. The standard of training is as high as it can be, so that the service you're able to deliver is at the same level. What you do with it and where you take your role from there is up to you – because there are ample opportunities to progress. There're plenty of benefits and we're always on the lookout for new, dynamic advisers.
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.
Any questions, get in touch today
