- We value people
- We are one team
- We care
- Minimum of 2 years working in an IT Infrastructure environment
- Understanding the culture of the NHS
- Experience of working in a IT Servicedesk or Helpdesk environment
- Experience of working in an IT support environment
- Customer Care experience
- Ability to understand and interpret user requirements and develop and communicate appropriate responses
- Presentation Skills, Teaching and Training in use of IT
- Good organisational Skills
- Legible Handwriting
- Ability to influence people and decisions.
- Expert knowledge of current Microsoft PC and Server Operating Systems
- Expert knowledge of application software
- Knowledge of PowerShell and Batch scripting
- Knowledge of application packaging, deployment, and testing.
- Knowledge of PC management software (ZENworks/SCCM/WSUS)
- Knowledge of PC based management and configuration utilities
- Experience of supporting Microsoft Exchange environments
- Knowledge of ITIL services management
- Knowledge of Active Directory server roles and LDAP
- Knowledge of Office 365 & Azure technologies
- Evidence of continuous professional development
- Knowledge of email and web filters
- Knowledge of anti-virus and encryption technologies
- Knowledge of MDM technologies
- Educated to Degree Level or equivalent*
- GCSE Maths and English (Grades A - C) or equivalent
- ITIL Foundation Certificate
- NVQ II in Information Technology
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IT Infrastructure Technician - Bradford, United Kingdom - Bradford Teaching Hospitals NHS Foundation Trust
Description
Job summary
We are looking for a skilled and experienced individual to join our bank as an Infrastructure Technician (End User Computing). The ideal candidate for this position needs to be an excellent problem solver with strong IT skills. In addition, they should enjoy a challenge and be able to stay on top of several tasks simultaneously. The hours are flexible up to hours per week as required.
Main duties of the job
The role is predominantly to support the final stages of the Microsoft Office 365 roll-out, liaising and supporting clinical areas during in transition. The role will also agree lists of staff to be migrated at the same time, to minimise operational disruption.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job descriptionJob responsibilities
There has never been a better time to join us in the NHS at Bradford Teaching Hospitals NHS Foundation Trust . We provide acute and planned inpatient and outpatient care for our local community with a firm commitment to staff health and wellbeing .
This role is part of the Trusts Informatics Team and the post-holder will support the provision of 3rd tier IT support and maintenance for all Trust departments within the IT Infrastructure discipline (Networks, End User Computing or Data Centre) to which they are assigned. This will also involve updating and managing incidents within the IT Service Desk ticketing system. The post holder will also be responsible for investigating reported faults, maintaining communications and liaising with users to effect appropriate repairs and achieving a satisfactory conclusion to faults within designated timescales and quality of service standards. The post holder is also required to analyse IT problems and design, test, document and implement appropriate solutions.
The role is predominantly to support the final stages of the Microsoft Office 365 roll-out, liaising and supporting clinical areas during in transition. The role will also agree lists of staff to be migrated at the same time, to minimise operational disruption.
Are you interested in learning more about this opportunity? I'd be happy to chat with you about it further. Let me know if you have any questions.
Person SpecificationExperience
Essential
Desirable
Skills
Essential
Knowledge
Essential
Desirable
Qualifications
Essential
Desirable
