- Troubleshooting hardware and firmware issues on various forms of equipment
- Configuring, deploying and support of network equipment
- Adhering to strict policies and processes around security and data protection
- Ensuring SLA requirements and Customer Satisfaction metrics are on or above target
- Creating and maintaining comprehensive and meaningful updates within the ticket handling systems
- Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams
- Delivery of technical training to other engineers
- Close contact with the clients to understand & manage project deliverables
- Manage communication with customers on complex technical problems
- Active Security Clearance
- Demonstrable Aruba Network experience
- Proven networking background at least 4 years experience
- Proactive approach to work activities & support
- Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership
- Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms
- Exceptional customer service skills including the ability to simplify technical detail
- Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines
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Network Engineer - Swanwick, United Kingdom - TEKsystems
Description
Description:
SC Cleared Network Engineer required by my global IT Services client to support their high profile end customer. You must have active SC Clearance for this role.
The role is to support the network team & to support the service delivery.
This will include deployment / implementation, maintenance & proactive elements health checks, firmware reviews.
The tasks will include (but not limited to):
Required skills:
Job Title: Network Engineer
Location: Swanwick, UK
Rate/Salary: - GBP Daily
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.
