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    Technical Pensions Consultant - Brighton, East Sussex, United Kingdom - Legal & General

    Legal & General
    Legal & General Brighton, East Sussex, United Kingdom

    3 weeks ago

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    Description

    Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them.

    To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella.

    Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centered ambitions.

    We are looking to hire a permanentTechnical & Governance Consultant.

    We're looking for someone with experience and knowledge of handling appeals, complaints, dealing with regulators, and undertaking quality assurance audits within Group Risk Products.

    You'll be leading technical appeals and audit services for our Claims and Group Protection business areas. Ensuring that the quality and competency of staff is maintained across claims and other areas of Group Protection.
    Assessing and managing appeals and complaints across our portfolio
    Leading the Technical and Governance Team in the delivery of legislative, regulatory or process change.

    Utilising data and case studies to provide the business area with relevant findings regarding trends from claims activity, audits, complaints and appeals.

    Contributing to company and Group Protection wide projects and process reviews to deliver product, customer experience and system improvements.

    Develop, define and deliver processes and systems to ensure that all customer data is dealt with in a compliant manner.

    Someone with a financial services background who has proven experience of managing audits, complaints, appeals, and dealing with the Financial Ombudsman Service who can develop and ultimately thrive in this role.

    Proven analytical and risk management skills with strong attention to detail.
    Proven ability to design and deliver training and development programmes.

    Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running.

    Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
    We're one of the world's largest asset managers, homebuilders, pension providers and insurers. Empowered through initiatives which support people to develop their careers and excel.

    We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

    Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

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