Senior Reception Agent - Bournemouth, United Kingdom - The Hermitage Hotel Bournemouth

The Hermitage Hotel Bournemouth

Verified Company

Bournemouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Reception Agent

Oceana Hotels & Restaurants is a group of unique hotels and restaurants based in the beautiful region of South of England.

Located in the dream location of award-winning sandy beaches of Bournemouth.

We are a well-established hospitality business catering to the needs of thousands of guests each year and pride ourselves at delivering market leading guest experiences.

We are a close-knit team of highly skilled and passionate hospitality professionals from diverse ethnic backgrounds which makes us a very exciting business to work with.

We are looking for passionate talent to join Oceana Team and be part of a history of continued success.

Job brief
The Oceana Hotels and Restaurants is looking for an experienced Senior Reception Agent to join our team.

You will act as the 'face' of our company and ensure visitors receive a heart-warming welcome. You will also coordinate all front desk activities, including calls, reservations and guests' services.

Responsibilities

Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
Provides managerial support for Reception in the daily operational duties
Consistently offer professional, friendly and engaging service
Ensure proper staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines
Train receptionists and fulfil training role in the absence of the trainer
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Handle complaints and specific customers' requests
Other duties as assigned

Requirements:

Proven work experience as a Senior Receptionist
Thorough knowledge of customer service and office management
Excellent communication and people skills
Good organizational and multitasking abilities
Problemsolving skills
High School diploma; additional certification is a plus

Benefits

Competitive salary
Excellent training and development opportunities
Meals and uniform provided
Bonus Scheme
Excellent career progression opportunities within a successful growing business
Discounts on our spa Packages and overnight stays across the Oceana Hotels Group

Pay:
£11.44-£12.00 per hour

Expected hours: 40 per week

Benefits: