- Client Support: Manage provision of technical support to clients, helping to resolve complex Linux and cloud infrastructure issues promptly and effectively.
- Incident Management: Manage and prioritise client incidents and service requests, ensuring timely resolution and adherence to service level agreements (SLAs).
- Managing client escalations and conflicts to resolve issues, rebuild client trust and identify root cause to prevent reoccurrence.
- Technical Guidance: Offer guidance and expertise to team members, assisting them in troubleshooting and resolving technical challenges.
- Pre-sales: Provide technical pre-sales assistance to Sales staff by capturing customer requirements and proposing appropriate solutions.
- Process Improvement: Continuously improve support processes and procedures to enhance service quality and efficiency.
- Client Communication: Maintain clear and effective communication with clients, keeping them informed about incident status and resolution progress.
- Monitoring progress, tracking team KPIs, managing budgets, developing and delivering new client technologies.
- Manage occasionally challenging scenarios and elevate the team performance.
- Documentation: Contribute to the development and maintenance of knowledge base articles and documentation to empower clients and team members.
- Casual dress
- Company events
- On-site parking
- Bonuses for achieving key metrics
- Reward programme
- Shift allowance
- 8 hour shift
- Monday to Friday
- Contributory pension scheme
- Over-time allowance
- Bonuses for achieving key metrics
- Holidays: 26 days, plus all bank holidays. As well as one day extra for every year of service
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Senior Datacentre Engineer - Salford, United Kingdom - In Technology Group Limited
Description
Title: Senior Datacentre Engineer
Salary: £40,000 DOE
Location: Salford
We are looking for an experienced Data Centre Engineer who wants to join a medium sized company with a great community culture and lots of progression opportunities onto management roles. They have been providing their clients with fully-managed dedicated server hosting, colocation, cloud hosting and data backup services to the benefit of their business and their client relations.
With paid certification and training, a generous holiday and benefits package, and free parking next to the office our client offers a comfortable space for you to grow your team lead skills and develop your existing knowledge with new technologies and exciting projects.
You will assisting a small team of dedicated technical support engineers responsible for providing top-notch Windows/Linux and cloud infrastructure support. You will be instrumental in ensuring our clients' success by delivering timely and effective solutions to their technical challenges. If you are a dynamic and motivated engineer with a passion for Linux and cloud technologies, this is an exciting opportunity to lead a team that makes a real impact on our clients' businesses. Ideally, you will already have experience of being in a similar role at a data centre or hosting company within the UK.
The ideal candidate will have the following experience:
Benefits:
If you believe you are suitable for this role and like the sound of the opportunity, please reply with a copy of your up to date CV. If you know of anyone who you believe would be suitable for this position then please get in contact with us with their details.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
