Customer Service Agent - London, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Agent

Islington

Job Role
To put into practice the Council's vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact
Centre.

To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both.

To provide all services in a customer focused, courteous and efficient manner.

Key Responsibilities
To deal with all customer interactions in a polite, friendly and efficient manner.

To encourage customers to use all the facilities provided in the service and assist them in accessing information and services.

To ensure that queues are effectively monitored and customer waiting times meet set performance standards.