Customer Service Advisor - Stockton-on-Tees, United Kingdom - Foundever

Foundever

Verified Company

Stockton-on-Tees, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Foundever

At
Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends.

By creating positive moments for each other, you can make a difference and improve your experience.

Your working life is how you spend a large proportion of your time.

Why not spend it realising your potential? At
Foundever we focus on you and, with your drive, look to
create your best moments.

About the role
This is a telephone customer service-based role with
Foundever and includes a sales-based outcome.
Sales through service.

Your purpose will be to retain as many customers for our client as possible through tailoring broadband, TV and mobile phone packages to meet the customers' lifestyle and needs.

With the training given, you will be also leaning on your own drive to succeed. This success will be rewarded with an excellent commission structure. You will see a reward for every customer that you retain.

If you
don't have experience, don't worry We are very experienced at providing very specific training.

All we ask is that you have a passion for helping people and are able to talk on the phone.

Computer literacy is also necessary and we do operate in a call centre environment and work over 7 days, so will need to be flexible.

Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience.

We hope you look back and feel that
Foundever was a highlight in your career.

Pay and Commission

Our commission structure is
excellent and we have a number of employees that push themselves to understand the issues and managing the customer through the process.

Our very best Retention Officers see a regular annual salary of
over £30,000. (Basic pay -
£20,319
pa / £10.42 ph)

Remember, the commission is very generous. Your reward will depend on your own drive to succeed. We will support you with this by giving all the tools you need but understanding your customer will drive your ultimate success. Our company values will help support your success, but you need to live them. If you're dedicated to
creativity, have
commitment and are determined to make a
connection, this will be easy for you.

On top of the fantastic earning potential, you will be offered
huge discounts on
broadband, TV and mobile phone products.

Sometimes as much as
85%

What's Next?

Our Location
We are in a happy, bright and airy office environment, we are easily accessible by public transport. We have a casual dress code making us all feel at ease and at home

It is really important you are able to commute to our site, so please check the address before applying
:Robert House, Preston Farm Business Park,
De Havilland Avenue, Stockton-On-Tees, TS18 3TH

Data Notice

Customer Service Advisor - Retention Officer
Take the assessment