Customer Services and Administration- Hybrid - Portsmouth, United Kingdom - Dynamite Recruitment

Dynamite Recruitment

Verified Company

Portsmouth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor & Administrator
Hybrid working
.
***
Hybrid: You will need to be in the offices full time for your training however once completed you will be able to work 2 days from home and three days in the offices

Location:
Portsmouth

Salary :
£21500 starting salary with an opportunity for this to increase after you pas probation to £22000

Plus, an additional £50.00 per Saturday completed (realistic OTE between £22250 and £22800)
***
Plus, fantastic benefits which include:

Supportive and tailored training
Hybrid working
Independent family run business
30 days holiday including bank holidays which will rise to a maximum of 38 days with length of service.
You will also get your birthday off as an additional day.
Annual pay reviews
Fantastic career progression
Free car parking
Easily accessible on public transport
Pension scheme
Benefits schemes is under review and set to increase.
You will receive a salary increase once you pass probation.
Plus, a care package service which includes the following: 24/7, 365 days Online and Telephone based GP Access

Second Medical Opinion - access to 50,000 consultants offering expert second opinions on diagnoses and treatment.

'Stop Smoking' Support

Psychologist-led Mental Health Support - up to 10 therapy sessions

Burnout Prevention & Life Event Counselling - up to 10 specialist sessions

Diet Advice - including personalised weekly diet plans.

Get Fit Programme

Legal and Financial guidance

Hours of work:
You will work 37.5 hours a week and between the hours of 8am and 5pm on a rota

Week 1 = 8am to 4.30

Week 2 = 8.30 to 5pm

You will be asked to work two Saturday mornings for three hours a month bit this will be paid at an additional £50.

00 per shift and this can be done at home

***Dynamite recruitment is working in partnership with a hugely successful and very well-established independent business who are based in Portsmouth

Our client provides a unique and very specialist service to their customers and due to huge success are now looking to expand

As a result we are now supporting them in the recruitment for Customer Service Executives and Administrators

This position is a very varied role whereby you manage caseloads and support your client with various tasks

As a Customer Service Advisor & Administrator you will be required to

Request references both verbally and in writing from clients
The aim will be to manage cases from start to finish and complete a number of checks for your client.
To manage inbound and outbound calls with professionalism
To cross check documents and raise any issues or findings.
To proofread highly important data
To priories workloads and be able to work to tight deadlines and SLA agreements
To upload case files and client information with accuracy to the system
To chase outstanding documents
To help the customer with their journey
To manage any general enquiries
To complete general administration

The ideal Customer Service Executive / Administrator will have / be

Previous customer service experience and pride themselves on going the extra mile
Good administration skills and experience
Will have the ability to prioritise and work to deadlines.
Will be able to multitask.
Will have good communication skills.
Will have excellent attention to detail.
Will have excellent verbal and written communication skills.
Will be able to retain customer information successfully and follow instruction.

To be considered please submit your CV asap, or contact Fran Curtis

INDDYN