Income Officer - London, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Southwark

£20 Per Hour

Job Role

Be the first point of contact in respect to all service charge billing and collection queries.

By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the revenue income stream into SHS and the HRA.

Lead and be the first point of contact on all issues relating to the recovery of revenue service charge and major works service charges of leased housing revenue account portfolio.

Main Accountabilities

To deliver excellent professional and specialist services to residents in line with the Council's vision, values, resources, strategic and service priorities.

To manage homeownership accounts and maximise collections by way of an individual portfolio in accordance with prevailing legislation relevant to service charges and homeownership management, particularly in the public sector.

To have an in-depth knowledge and understanding of the Landlord and Tenants Acts 1985 and 1987, the Housing Acts 1985, 2004 and 2008 and the Housing and Planning Act 1986.

Remain up to date with professional standards and current best practice.

To be responsible for managing accounts through the arrears process using both automatic and manual processes in line with the debt pre-action protocol.

To negotiate payment plans and have a thorough knowledge of the pre-action protocol process and be directly responsible for selecting individual cases to go through to litigation.

To lead and be the first point of contact on all issues relating to the recovery of revenue service charge and major works service charges of leased housing revenue account portfolio.

Liaising as appropriate with central government, other local authorities and their associations, the courts, tribunals and professional bodies, representing the council's interests and ensuring, as far as possible, that the Council's position is reflected in pertinent legislation or best practice guides.