Contact Centre Lead - Sheffield, United Kingdom - Page Personnel

Page Personnel

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contact Centre Lead

South Yorkshire

About Our Client:

Page Group are working with a national industry leader who are looking to appoint a Contact Centre Lead at their offices based in Sheffield

Lead all day to day activities across the contact centre
Support in the creation and implementation of the customer experience strategy
Take ownership of any escalated customer issues
Manage all available resource to ensure customer demand is met
Highlight areas for improvement and drive change to deliver positive outcomes
Provide clear leadership to frontline managers
Support in the implementation of new channels and technologies

The Successful Applicant:

Led large scale contact centre / customer service function
Knowledge of contact centre systems
People focused approach
Ability to prioritise and time manage

What's on Offer:

The Contact Centre Lead is a newly created position with a leading national business based in Sheffield, South Yorkshire.
The role offers a salary of £50,000 plus £10k bonus (not sales related) along with a fantastic benefits package