- Monitor service board and progress accordingly.
- Provide exceptional service support to the client.
- Provide solution(s)/work around(s) to incidents and problems.
- Maintain clear communication with the team and clients.
- Assisting account managers by responding to queries regarding sites. Perform any other reasonable duties consistent with the role as required.
- Ensure all Tickets and recorded data (e.g. ITBoost) are kept up to date as changes are made.
- Escalate issues within the team where necessary.
- Monday – Friday 8:00 AM – 5:30 PM
- £14,000 Per annum
- 22 Days annual leave plus bank holidays, annual leave can go up to 26 days with length of service.
- Company events
- Company pension
- Cycle to work scheme
- Employee assistance programme
- Free parking
- Paid volunteer time
- A desire to keep up to date with advancements in technology.
- Hands-on approach to IT.
- Excellent attention to detail.
- Good organisational, time management and prioritisation skills
- Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint)
- GCSE Grade 4 in Maths and 5 in English
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IT Support Apprenticeship - Penrith, United Kingdom - Baltic Apprenticeships
Description
Take a thrilling leap into the heart of cutting-edge technology with this amazing opportunity, we are searching for like-minded professionals to join this well-bonded team.
?This organisation was previously awarded the 'Investors in People Gold' award and they offer a friendly and 'people-focused' environment to work and develop toward all career opportunities.
As part of this role, you will be responsible for monitoring the service board and progressing accordingly, ensuring exceptional service support to clients. You'll provide solutions and workarounds to incidents and problems, maintaining clear communication with both the team and clients.
If you're ready to dive into the dynamic world of IT and develop your skills alongside experienced professionals, we encourage you to apply
In this role, you'll work towards your Level 3 Information Communications Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
Desired Qualities, Skills and Knowledge:
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
