Reservations Agent - Glasgow, United Kingdom - Glasgow Grosvenor Hotel

Glasgow Grosvenor Hotel

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

7 Hospitality Management is looking for an enthusiastic
Reservationist to join us in this exciting opportunity. This is a full time role based out of
Glasgow Grosvenor Hotel in Glasgow.

Located just steps away from iconic West End sights, our Grade A historic building is in Glasgow's West End, between the bijou shops Byres and Great Western roads.

Adjacent to the Botanic Gardens, the hotel boasts leafy views of the 27-acre gardens.

The hotel features a sophisticated steakhouse (BoVine) where our famous Chateaubriand is a patron favourite and an award winning gin bar (BeGin) which features over 100 gins from around the world with a selection of innovative cocktails and unique craft beers.

A perfect stay for leisure guests as well as corporate guests with 5 event suites to choose from, accommodating up to 400 guests.

What will I be doing?

As a
Reservationist for the Glasgow Grosvenor Hotel, we are looking for a positive can-do attitude to drive exceptional standards and guest experience.

You will be responsible for the following tasks;

Contributing fully to the team's targets to ensure sales forecasts are achieved, upselling the hotel bedrooms, our restaurants and variety of activities
Utilising our Property Management Systems to achieve the highest possible output and results
Liaising with your colleagues in the teams throughout the hotel to ensure fantastic teamwork, smooth communication and a superior service for our guests
Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations.

What are we looking for?

A
Reservationist serving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members.

To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;

Enthusiastic, confident and warm; you like working in an environment where things move and flex.
You're supremely reliable and like to ensure every job is completed to the highest standard consistently
You have excellent organisational skills, impeccable attention to detail and a fantastic ability to prioritise
Flexibility, adapting to changing demands and timescales, as well as using your initiative, are just some of your key skills
Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Glasgow Grosvenor brand
You have a positive "can do" attitude to solving problems in a professional and courteous manner
A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual
You want to be part of a team that works hard, supports each other and above all has fun along the way

Our Values

Transparency
| We ensure clarity in communication so that there are no surprises
Ownership
| We think and perform like owners
Driven
| We have a constant desire for improvement
Investment in our People
| We continuously invest in our people to ensure that they are the best that they can be

Benefits