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    Assistant Reservations Manager - London, United Kingdom - Montcalm Collection

    Montcalm Collection
    Montcalm Collection London, United Kingdom

    3 weeks ago

    Default job background
    Full time Administrative
    Description

    Assistant Revenue Manager

    Company Overview

    United by timeless style and peerless service, the Montcalm Collection is London's compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city's story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

    Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm at The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queen's Gardens.

    Position Overview

    Montcalm Collection are looking for a skilled and ambitious Assistant Reservations Manager to join our team in Montcalm Collection.

    In the role you will be able to help to shape the Montcalm Collection's next chapter and showcase your skills, become a trusted ambassador achieving the service and product delivery standards for the company with a high degree of customer care and service.

    You will assist the Revenue Manager to motivate and drive the Reservations Team to perform to its best capability, exceeding hotel financial targets, ensuring a great sense of achievement and pride.

    Key Responsibilities:

    • Knowledge of the hotels facilities including Rooms and Meetings & Events.
    • To ensure task check lists are actioned and completed and reviewed on daily basis
    • To establish strong relationships and collaborate across with the other departments
    • To drive the team to achieve individual and collective goals
    • To demonstrate an in depth knowledge and understanding of Hotel systems to include and not limited to Opera ORS, Opera PMS, CRM, etc.
    • Supervising the Reservations Team and ensuring Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques and billing.
    • Act as an Ambassador of the brand when dealing with internal and external customers.
    • To ensure all incoming enquiries are dealt with promptly and professionally.
    • Responsible for checking all individual and group bookings and collaborating with appropriate hotels / departments as required
    • Be aware of any new sales and promotions within the brand.
    • Deal with serious overbooking situations well before the arrival date.
    • Complete required reports on regular basis on timely manner.

    Essential skills required:

    • Good Communication skills
    • Friendly and Approachable
    • Knowledge of Opera
    • Previous experience working in reservations in a hotel is highly desirable
    • Working with Group
    • Benefits
    • Collaborative and empowering team dynamics.
    • Pathways for promotions and growth within the brand.
    • Recognition and Rewards Program.
    • Access to an array of discounts via our Benefits Platform.
    • Comprehensive training through Certified Classroom and E-Learnings.
    • 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
    • Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
    • Concession on gym memberships.
    • Nutritious meals provided during shifts.
    • Inclusive pension schemes

    Eligibility

    Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

    Equal Opportunity Employer

    At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

    Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

    Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.

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