Service Delivery Partner and People Leader - Gloucestershire, United Kingdom - UCAS

UCAS
UCAS
Verified Company
Gloucestershire, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

General information:


Reference :001156


Publication start date :24/03/2023


Post Description:

Service Delivery Partner & Manager (Adm)


Vacancy location:


Location:

South West, Gloucestershire, Rosehill - Hybrid


Vacancy details:


Job Profile:

Digital Delivery - Service Delivery Admissions


Title:

Service Delivery Partner and People Leader


Contract Type:

Full Time


About us:


About UCAS:

UCAS is at the heart of connecting people to higher education.

We're a successful and fast-growing organisation, which helps hundreds of thousands of people every year.

We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.


Business Unit description:


Digital Delivery


The Digital Delivery business unit runs UCAS' day-to-day frontline services, digital products and technical infrastructure for all customers, including applicants and providers.

The unit is also responsible for developing and improving customer-centric products in close collaboration with UCAS' product function.


Services to customers include the Customer Experience Centre, providing comprehensive high quality services to support applicants in their journey into university and other higher education provision.

Digital Delivery is responsible for running UCAS' Confirmation and Clearing service, and logistics related to key deadlines in the cycle.


Working in cross-company multi-disciplinary teams comprising customer insight, product managers, architects, developers, testers, and data scientists, the Digital Delivery business unit ensures that UCAS is a customer-centric, product-focused digital business, connecting students with their next opportunity.


About the role:


Contractual Hours:

flexible working


About the role:


The role is accountable for the day-to-day operational management and service delivery, for the areas as defined in the role context below and their agreed objectives for any one performance year.


The role is accountable for the line management of staff within the service area, and part of the wider management team.

Working collaboratively with the relevant Service Delivery Manager, the role is responsible for making a significant contribution to the development of service strategies and plans that deliver a customer centric service, providing
value to all customer groups and efficiencies within the business.


Key accountabilities:


  • To take accountability for the day to day operational management and service delivery of the assigned service area, including attending appropriate governance meetings, and presenting to stakeholders when required.
  • To make a significant contribution to the successful delivery of projects related to the service area. This includes the business change management of new services or enhancements to the current offering.
  • To seek out, build on and progress opportunities for continuous improvement in the delivery of services and UCAS' products in line with UCAS' strategic goals.
For all accountabilities, please refer to the role profile


Skills, qualifications, and experience:


  • Ability to dynamically prioritise their own and the work of others within the service, often in challenging timescales.
  • Ability to work with a high level of accuracy with attention to detail.
  • Ability to work analytically, with strong problemsolving skills.
  • Ability to motivate and collaborate with others, potentially virtually, to achieve service goals using the skills acquired from an experienced people manager.
  • Ability to translate plans, sometimes complex, into an achievable, highly valued, customer service delivery offering.
  • A strong understanding of endtoend service delivery, building capacity to enhance customer experience and translating this into practice.
  • Strong interpersonal skills, displaying an excellent aptitude in all forms of communication and customer relations.
  • Proactively creates and maintains a strong network of connections, both within UCAS, and externally with customers and relevant key stakeholders.
  • Proactively works as part of multiple, sometime virtual, teams. Demonstrating flexibility, adaptability, initiative within the team.
  • Confident to constructively challenge the status quo and to challenge through evidencebased recommendations.
  • Experience of understanding and mitigating risks.

Package:


Salary - up to £32,600 per year

  • 30 days annual leave (pro rata for part time) (plus 3 concessionary days over Christmas and your bank holidays)


  • Flexibility

  • UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy
  • A generous pension scheme
  • Hundreds of high street discounts and offers with Perkbox
  • Internal training and development
  • Subsidised gym and café
  • Be rewarded for going ab
More jobs from UCAS
See all jobs of UCAS