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    IT Business Operations Manager- Remote - Bristol, United Kingdom - Clue Computing Co.

    Clue Computing Co.
    Clue Computing Co. Bristol, United Kingdom

    2 weeks ago

    Default job background
    Description
    Organisational Framework Level: 3

    We are seeking a knowledgeable and proactive IT Operations Manager [AU1] to oversee our IT provision.

    You will supervise the implementation and maintenance of our company's computing needs in line with policies, ensuring everyone at Clue is supported effectively.

    Working closely with the IT Support and Managed Service Provider teams to triage all infrastructure tickets and escalate as required
    Work with the IT Support and Managed Service Provider teams to create, manage and ensure all KPI's are met including but not limited to system availability uptime, regular maintenance scheduling and resolution of support tickets
    Actively seek out opportunities for enhancement and collaborate across teams to support the Continuous Improvement Programme, elevating service performance, reducing costs, minimising technical debt, and strengthening security measures
    Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements.
    Set up, configure, and support all internal IT hardware and business systems and infrastructure
    Championing best practice use of our IT systems
    Provide day-to-day IT support, guidance and training to the Clue team
    Ensure optimal performance and reliability of all hardware systems, including servers, workstations, and networking equipment
    Ensure compliance with IT security policies and practices in the deployment and management of hardware
    Maintain vendor relationships and manage service agreements to ensure quality and cost-efficiency
    Collaboration with key stakeholders such as our InfoSec Manager and Legal Council to ensure Clue processes and best practice in line with business requirements
    To oversee and manage the IT operational activities, ensuring systems are secure, operational, and up-to-date.
    Lead IT projects from inception to completion, aligning them with business goals and ensuring they deliver value.
    Drive innovation in IT practices, contributing to the long-term efficiency and scalability of our IT infrastructure
    Any hardware or systems and infrastructure issues are resolved efficiently for in office operations and remote employees
    Positive feedback from internal stakeholders on IT support and services

    Demonstrable experience in managing complex IT operations, with a strong emphasis on IT Support, Infrastructure and vendor management
    A track record of enhancing IT service delivery, managing change portfolios, and upholding IT security protocols such as ISO 27001 and Cyber Essentials
    Ability to translate IT capabilities into strategic business advantages
    Commitment to innovation, best practices, and maintaining high standards of compliance and security
    Experience of workloads of both on-premise data centres and Azure
    Strong IT hardware and software skills from setup to configuration and management
    Excellent understanding of Data Protection and GDPR
    Excellent writing and documentation skills
    Strong organisational and planning skills
    Diversity, Equity and Inclusion

    Clue provides software for a safer society.

    Clue is trusted by a diverse and global investigations community dedicated to preventing harm and bringing justice to victims in society, spanning government, corporate, law enforcement, not-for-profit and sports organisations.

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