- Excellent communication skills
- A flexible approach to work and the ability to work independently and as part of a team
- A keen eye for detail in data collection and recording
- Quick Learner
- Proactive
- Undertaking administration duties within the Outpatient Booking Team
- Ensure that all clinics are fully utilized
- Answer incoming calls from all our customers in a professional and appropriate manner and assist with specific enquiries
- Make outgoing calls, negotiating appointment dates and times with patients
- Deal with and respond to complaints in a positive manner
- Process patient referrals into the trust
- Access and update various IT systems Patient Administration System, the national Electronic Referral system, the Evolve scanning system and Somerset Database, Envoy and other IT systems
- Ensure accurate data entry at all times
- Answer emails that come into the team mailboxes
- Any other duties commensurate with the role
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union- for local financial advice Job description
- 5 GCSEs or relevant office experience
- General knowledge of office/admin procedures
- Customer service experience
- Knowledge of NHS and Outpatient bookings procedures
- Extensive administration experience
- Telephone experience
- Experience using large databases to process information
- Outpatient booking experiences , use of PAS system
- Enthusiastic , confident approach to change , calm under pressure
- Able to work independently as well as part of team
- Excellent verbal and written communication skills
- Ability to pay close attention to detail when entering data & a systematic approach to work
- Proactive
- Excellent IT skills
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Booking Team Senior Clerical Officer - Stockport, United Kingdom - Stockport NHS Foundation Trust
Description
Job summary
We have an Exciting opportunity within the Outpatient Booking Team at Stockport NHS Foundation Trust. The post holder will be expected to undertake a variety of administrative tasks across all aspects of the Outpatient Booking Team. The role will also include phone sessions throughout the week.
The ideal candidate will possess:
Full training will be given to the successful candidates in the relevant systems.
Main duties of the job
Main responsibilities include:
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
Our mission is to make a difference every day. Our values are that we care, we respect, and we listen
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
The salary for the role is only one part of the excellent package of benefits we offer to you:
Job responsibilities
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Person SpecificationEducation
Essential
Knowledge
Essential
Desirable
Experience
Essential
Desirable
Skills and Abilities
Essential
