Commercial Business Operations Manager - London, United Kingdom - Nicholas Howard
Description
This role is hybrid based in our International HQ in Paddington LondonKey Responsibilities:
Responsible for implementing Customer Account Management strategic core processes through CRM
Leads all end to end processes within CRM
Responsible for prioritizing CRM improvements based on business priorities and user (Field team) feedback
Responsible for developing user stories, acceptance criteria and ordering of product backlog
Sitting member of the CRM development team, responsible for sprint planning and sprint review discussions.
Aligns business priority decisions with IT, cross-functional teams across
Supports design and implementation of field teams effectiveness metrics/kpis and dashboards in
Education, Skills and Experience:
Bachelor's degree in communications, marketing, advertising or related discipline with relevant experience in equivalent role
Extensive sales/marketing commercial operations experience in a dynamic environment
Extensive direct experience with pharmaceutical data sourcing, integration, analysis, and reporting is ESSENTIAL
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