Service Desk Administrator - Borehamwood, United Kingdom - Customer Service and Call Centres

Customer Service and Call Centres

Verified Company

Borehamwood, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Service desk Administrator

Salary:
£25,000 - £27,000

Contract:
Permanent, Full time

Location:
Borehamwood

Hours: 8:00am - 5:30pm Monday - Friday

COMPANY PROFILE
Do you have fantastic customer service and organisational skills?

Our innovative and forward-thinking client based in Borehamwood is seeking a Service desk administrator to support their team in offering great customer service and meticulous administration.

They are taking their industry by storm and are committed to their customers satisfaction and offering their services to a high standard.

Skills required

Previous experience in a customer service or service desk position is desirable.
Previous experience in a team leader/office management position is desirable.
Confident across all Microsoft packages.
Confident, positive and passionate.
Great attention to detail with administration duties

Responsibilities:

Keeping reports up to date.
Collating and sending afternoon, weekly and monthly reports.
Completing and sending KPI reports weekly.
Supporting the team with their work routines.
Communicating with regional coordinators to ensure SLA's are met.
Assist the regional coordinator with duties when needed.
Maintain live open call reports for individual customers.

Working weekends

Optional overtime

Company benefits

Free onsite parking
Company pension
Annual leave 20 days + Bank holidays

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors.

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