- Support desktop and laptop users working in a windows domain environment
- Configure laptops, desktops, mobile devices ready for on-site installation
- Provide first line support via a help-desk ticketing system and first line telephone support system
- Ticket assignment and escalation
- Process software subscription renewals
- Participate in various projects covering areas such as security, communications, migrations, Office 365 subscriptions, Office 365 Exchange and Azure Service
- Salary - £12,480 - £22,308 (National Min Wage for Age)
- Monday - Friday 8 AM - 4 PM or 9 AM - 5 PM
- Flexible annual leave
- Private medical insurance
- Well-being support
- Death in service cover
- Enhanced maternity, paternity and adoption pay
- Time off in lieu
- Qualifications
- Sustainable growth and development
- Agile working
- Hold a full UK driving license and have access to a vehicle for work purposes
- Be able to demonstrate a positive and enthusiastic approach to work
- Have an eye for detail
- Be able to demonstrate your initiative to solve problems
- Be flexible and proactive in managing multiple priorities
- Have excellent communication skills, both written and verbal
- Grade 4/C Math's GCSE & English 5/C GCSE
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IT Support Apprenticeship - Darlington, United Kingdom - Baltic Apprenticeships
Description
Calling all aspiring IT Support Technicians, we have the perfect opportunity for you Baltic Apprenticeships are thrilled to be partnering with a leading accountant organisation to hire their next IT Support Apprentice
They provide a wide range of specialist IT services to businesses such as hardware support, software, cloud services, security, WiFi sytems, backups and that's just the tip of the iceberg. They are partnered with many platforms to provide the best services, including Microsoft Silver Partners, Dell Enterprise Partners, HP Enterprise Partners, ESET Silver Partners to name a few
As an IT apprentice, you will be an essential part of the team, responsible for working on a frontline helpdesk, configure a wide range of hardware, escalating tickets and so much more to enhance your skills and reach your true potential
In this role, you'll work towards your Level 3 Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours&Benefits:
Desired Qualities, Skills and Knowledge:
Your Training with Baltic
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
