- Responsible for ensuring all CS validation of OPMS is complete
- First line support to AM, supporting where necessary the stakeholder engagement required to deliver database/reporting developments
- Oversee the delivery of all work & presentations for the client, ensuring work is delivered to the highest standard & on time.
- Review story board & presentation structure in relation to brief, providing feedback & advice for enhancements where necessary
- Set regular milestones for project review, ensuring all work is completed to a high quality & in a timely manner
- Conduct final review of key presentations, applying advanced market understanding & strategic thinking to ensure all presentations provide the client with SMART recommendations which are in line with their business objectives
- Responsible for delivering excellent customer service at all times
- Ensure all contractual obligations are met
- Ensure contract renewals are signed & agreed two months in advance of contract expiry
- Produce yearly account plans for each client, identifying new opportunities & strategies for growth
- Ensure all meetings/ on-sites are well planned to achieve optimum client engagement
- Grow network of stakeholders across client businesses, building & maintaining strong peer to peer relationships through regular on site visits & face to face meetings
- Drive revenue generation & sales pipeline to meet & exceed agreed revenue targets
- Sell & support CGA's complete service offering, & confidently promote USPs of CGA services vs competitor alternatives
- Prepare & deliver top quality proposals & presentations
- Gain regular client feedback on all aspects of CGA service, feeding back to AD & CS Director in order to inform CGA's ongoing client strategy
- In conjunction with AD proactively organise account performance reviews with client
- Investigate & solve any client problems, complaints or data queries
- Draw on CGA services, market expertise & understanding of client business to advise client on how to achieve their goals in the most effective manner
- Work with Client Director to identify opportunities for board level engagement & strategic consultancy prospects
- Demonstrate role model behaviour - live CGA's vision, mission statement & values
- Demonstrate intellectual integrity, ensure your actions fit your words
- Successfully manage & motivate the team to fulfil all business responsibilities
- Hold regular reviews/touch points with team
- Ensure PDPs are completed
- Create & regularly review development plan for each team member
- Committed to continuous coaching outside of the structured training plan
- Co-ordinate & run training sessions where necessary
- Engage team through great communication & facilitating opportunities for development; inspiring & helping them see how what they do connects
- Demonstrate commitment to ensuring team wellbeing
- Demonstrate great leadership amongst peer group as well as within own team
- Provide AD with weekly revenue updates & monthly team development updates
- Manage up effectively & seek out AD expertise where necessary
- Experience in building insights
- Client management experience (can be strong stakeholder management experience)
- Comfortable with using and interpreting data
- Excellent Excel and PPT skills
- Fluency in English
- Result-oriented, proactive and determined approach with a 'can do' attitude
- Hybrid & flexible working module
- Access to learning platforms, mentorship program and educational support to keep developing your skills
- Peer-to-peer recognition program to enable feedback sharing and reward your achievements
- Making an impact on biggest FMCG manufacturers' growth, being a part of a dynamic team with great exposure to international clients
- Health insurance
- Parental leave
- Life assurance
- Attractive package
-
Insights Executive
1 week ago
Campfire Salford, United KingdomCampfire is an award-winning Social first digital agency, founded on the values of Honesty & Integrity, Being a Good Person, and Exceeding Expectations. Holding some of the world's leading brands on our client roster, we pride ourselves on innovating and creating performance-driv ...
-
Marketing Insights Executive
1 week ago
Dobson Welch Bamber Bridge, United Kingdom**(AW660) Marketing Insights Executive - Lancashire** · **Location**: Bamber Bridge · **Type**: Permanent · **Salary**: £30,000 - £35,000 Per Annum (DOE+ excellent benefits package ) · **Marketing Insights Executive, £30-£35K DOE + Excellent Benefits Package including flexible/hy ...
-
Customer Insights Executive
1 week ago
CGA Stockport, United KingdomCustomer Insights Executive · Full-time · Job Description · CGA's Customer Success and Insights Executives work closely with many of the world's leading drink brands to help them make better and more informed decisions. Managing a portfolio of world renowned clients, the Custom ...
-
Marketing Insights Executive
1 week ago
Newly Weds Foods Ltd Ossett, United Kingdom_Are you a marketing professional looking for your next challenge?_ · - Would you like to work within a passionate team to turn information into insights?_ · - This role is ideal for someone who is a foodie and wants to be involved in looking at consumer and flavour trends and wh ...
-
Customer Insights Executive
2 days ago
NielsenIQ Stockport, United Kingdom Full timeJob Description · CGA's Customer Success and Insights Executives work closely with many of the world's leading drink brands to help them make better and more informed decisions. Managing a portfolio of world renowned clients, the Customer Success and Insights Executive builds & ...
-
Customer Insights Executive
1 week ago
NielsenIQ Stockport, United Kingdom Full timeJob Description · CGA's Customer Success and Insights Executives work closely with many of the world's leading drink brands to help them make better and more informed decisions. Managing a portfolio of world renowned clients, the Customer Success and Insights Executive builds & m ...
-
Customer Success and Insights Executive
1 week ago
CGA Stockport, United KingdomCustomer Success and Insights Executive · Full-time · Company Description · At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and mark ...
-
Marketing Executive
4 days ago
NielsenIQ Stockport, United KingdomCompany Description · **About CGA by NielsenIQ** · At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. · As t ...
-
Graduate Consumer Research Executive
14 hours ago
NielsenIQ Stockport, United KingdomCompany Description · **A - Global food & drink consultancy for out of home leisure** · Do you have a passion for food and drink? Ever wonder what makes a brand successful? Or what drives consumer drinking habits when they go out to pubs, bars & restaurants? · **About CGA** · At ...
-
Senior Consumer Research Executive
4 days ago
NielsenIQ Stockport, United KingdomCompany Description · **CGA - Global food & drink consultancy for out of home leisure** · Do you have a passion for food and drink? Ever wonder what makes a brand successful? Or what drives consumer drinking habits when they go out to pubs, bars & restaurants? · **About CGA** · A ...
-
Internship Uk
2 weeks ago
Adidas Stockport, United Kingdom InternshipSHIP2023 UK INTERNSHIPS · adidas - UK- With sport playing an increasingly important role in more and more peoples' lives, both on and off the field of play, we operate in a highly attractive industry. Based on our deep understanding of our consumer and the authenticity of the adidas ...
-
Field Sales Representative Impulse
2 weeks ago
Red Bull Stockport, United Kingdom**Company Description**: · **Red Bull UK and Acosta Europe are looking for Strikers to join our team based across Stockport, UK.** · Reporting to the Regional Sales Manager, you will drive sales through availability and visibility of Red Bull soft drinks at the point of purchase. ...
-
Content Creator Apprentice
2 weeks ago
Juice Academy Stockport, United KingdomOpportunity information · Salary £13000 per year · Duration 15 months · Advert closing date 26/02/2024 · Description · Holt Green Training is a training provider that delivers a range of developmental solutions - from training and coaching programmes through to vocational qualifi ...
-
Quality Assurance Specialist
2 weeks ago
Takepayments Ltd Stockport, United Kingdom**About the role**: · Our Call Review team offer valuable feedback by listening to our call centre calls and providing thorough and helpful advice to team members to help them achieve their goals and targets. On a daily basis, you will pro-actively call listen and engage with tea ...
-
Head of Mergers and Acquisitions
6 days ago
APEM Stockport, United Kingdom**About The Role**: · Are you a highly motivated and seasoned mergers & acquisitions professional with a track record of delivering value through identification and acquisition of businesses that complement company strategy and vision? If so, APEM Group, a world-class environment ...
-
Graduate Marketing Coordinator
6 days ago
NielsenIQ Stockport, United Kingdom**Job Description**: · **Responsibilities** · - Assist with the management of the business's social media accounts, including planning, creating content and reporting · - Support the Marketing Managers in the smooth running and development of the Marketing Department · - Support ...
-
Graduate Marketing Coordinator
1 week ago
NielsenIQ Stockport, United Kingdom**Job Description**: · **Responsibilities** · - Assist with the management of the business's social media accounts, including planning, creating content and reporting · - Support the Marketing Managers in the smooth running and development of the Marketing Department · - Support ...
-
Business Development Manager
1 week ago
REAKT Recruitment Ltd Stockport, United Kingdom Full timeBusiness Development Manager - Managed Print Solutions · Join an innovative leader in Managed Print Solutions, committed to revolutionizing printing environments for businesses of all sizes. They specialize in optimizing workflows, reducing costs, and enhancing sustainability thr ...
-
Senior Marketing Executive
2 weeks ago
Orchard Agency Bredbury, United KingdomSenior Marketing Executive · £30,000 - £35,000 · Full Time · Stockport (SK6) · The Job... · As the new Senior Marketing Executive, you'll be joining an industry leading business established 30 years ago. You'll get to work alongside an experienced team including the Head of Marke ...
-
Nhs Consultant
6 days ago
Mtech Access Cheadle Hulme, United Kingdom**Who we are and what we do** · We are a dynamic, friendly and rapidly expanding independent market access and HEOR consultancy with offices in Oxfordshire, London, Manchester, York, Newcastle, and Cambridge. We provide strategy and solutions to help Pharma and Medtech companies ...
Customer Success and Insights Executive - Stockport, United Kingdom - NielsenIQ
Description
Company Description
At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. Our mission is clear: To use our phenomenal data and unrivaled expertise to provide our partners with fresh insight to help them be successful in the market we love.
Job Description
CGA's Customer Success and Insights Executives work closely with many of the world's leading drink brands to help them make better and more informed decisions. Managing a portfolio of world renowned clients, the Customer Success and Insights Executive builds & maintains strong & long-lasting peer to peer relationships with key stakeholders & decision makers. This role is crucial in driving business growth through best in class client management, and developing proactive account plans in order to meet client retention & budget targets. As an expert on both the market and CGA's suite of services, the Customer Success and Insights Executive identifies, proposes, upsells & implements the most appropriate projects or solutions in order to exceed our client's ROI & service expectations. Demonstrating leadership skills, the Customer Success and Insights Executive is a mentor for their Graduate Client Managers and supports the team to not only achieve the team & business objectives, but their team's own personal development goals. The Customer Success and Insights Executive is always a custodian of CGA's culture & core values.
Main Duties & Responsibilities
Reporting & Database deliveries:
Analysis & Presentation Creation
Client Management
Leadership
Qualifications
Qualifications :
Additional Information
What we can offer
CGA is an equal opportunities employer.
Candidates must be eligible to work in the UK.
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
