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Telephone admin - Tonbridge, Kent, United Kingdom - Trinity Claims
Description
Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners.
Our team consists of talented professionals with a proven track record in leading change in insurance companies.We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction.
We like to do things differently and are disruptors in the claims marketplace.We are looking for a Supply Chain Administrator to join the team, assisting in the management of the Supply Chain ensuring the network of suppliers are meeting their service level agreements (SLA's), providing excellent Customer Service and delivering market leading cost control.
Monitoring and liaising with suppliers for appointments and outstanding reports via phone or portal messageChasing suppliers via telephone and in writing for invoices, start dates, completion dates and general claims related information
Action Team Administration Tasks in TCS including Supplier Portal Messages, updating claims accordingly
Action Supplier Report and escalate missed suppliers SLAs to Supply Chain Coordinators where required
Reviewing the position of claims and undertaking any actions necessary to move the claim on including payment of fees, update notes, amending reserves, instructing suppliers, next steps and closing claims where applicable
Allocating jobs to Xactware, reflecting claim status, closing or reassigning the Xactware record where required
Inbound and outbound phone calls with suppliers, contractors and surveyors to give accurate claim details and provide advice and information regarding the claims
Responding to updates or requests received via email, portal message, to give accurate claim details and provide advice and information regarding the claims
Review Contractor Invoices submitted for payment; Liaison with Regional Surveying Team for management of Large Loss / Complex Claims
Some previous experience of working in the insurance industry, or building contractor management, ideally a minimum of 2 years.
Good spoken and written communication skills, and PC literate Calm but assertive telephone manner when dealing with suppliersSecondary education with qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.
Free breakfast (when working at the Tonbridge site)
~ Discretionary performance-based bonuses paid every May, which could be up to 10% of your annual salary.
~ Cost of Living salary review every October.
~ Life insurance
~Employee of the month & employee of the year awards.
~ Refer a Friend bonus of £750 per placement.
~ We have 25 days of holiday a year, plus Bank Holidays.
~ An extra days holiday for your birthday.
~ Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
~Employee Assistance Program (EAP) – for you and your immediate family. Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
~ Eye test vouchers
~ Enhances pension contribution:
up to 2 years of service – 3%. Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs.
