- Responsible for managing case load within the Car Finance Sector
- Drafting of Letters of Claims, Pre Action Applications and advice letters to customers.
- Drafting proceedings to obtain return of goods order and money claims
- Attend telephone hearings.
- To review incoming information / litigation correspondence and establish a possible claim route
- Ensure all information is scanned and uploaded to the case / customer management system in a timely manner
- Maintaining the case management system, making sure all workflow steps are correctly inputted
- Providing regular and accurate litigation report to wider business audience
- Prepare claim documents and proceedings
- Deal with case as they proceed via the court process
- Ensure compliance with court deadlines and directions
- Support experts by providing them with all the information they need, liaising with them to ensure they review cases as quickly as possible
- Reengineering of processes to optimise efficiencies
- Be proactive and use initiative when presented with problems or issues
- Provide excellent customer service by regularly updating clients on the progress of their case and answering any queries in a professional manner
- Working to tight and demanding timelines
- Working across functions to improve customer journey
- Experience in Financial services or motor sector desirable
- Litigation experience (essential)
- Experience in managing own case load
- 2 years customer service experience
- Competent I.T Skills - Proficient in the use of Microsoft Office, in particular Excel
- Strong communication skills
- Pension scheme - up to 8% contributory pension
- 26 days holiday + banh holidays + Purchase additional annual leave
- Employee referral programme
- Perks at Work
- Above and Beyond awards
- Income protection scheme
- Employee of the Year
- Long Service awards
- Discretionary annual bonus
- Life assurance
- Discounted gym membership
- Flexible working
- Training and exam sponsorship
- Employee assistance programme
- Paid volunteer days
- Social events
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Litigation Paralegal - Chester, United Kingdom - Specialist Motor Finance
Description
Litigation Paralegal - Hybrid working - Chester Business Park - Permanent - up to £30,000
Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.
Established in 2014, SMF have built up a reputation for providing a strong product range, offering quick decisions through the application process and a collaborative approach to working with our customers throughout the life of their agreement.
Main duties and responsibilities:
What we need from you:
The successful candidate will be required at all times to act within the standards expected within Consumer Duty and comply with The Conduct Rules which set the minimum standard of individual behaviour expected when carrying out a role at Specialist Motor Finance. These rules include:
·You must act with integrity.
·You must act with due skill, care and diligence.
·You must be open and cooperative with the FCA, the PRA and other regulators.
·You must pay due regards to the interests of customers and treat them fairly.
·You must observe proper standards of market conduct.
·You must act to deliver good outcomes for retail customers.
Employee benefits
