Customer Service Specialist - Uxbridge, United Kingdom - Pepper Advantage

Pepper Advantage
Pepper Advantage
Verified Company
Uxbridge, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for
Customer Service
Specialists with proven experience in a phone-based customer service environment to join our
Uxbridge office.


If you are open to a new opportunity and would like the chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you.


This is a hybrid role and there will be an expectation (following an initial training period of approximately three months), of three days a week office attendance.


You will be working within an established team as a key part of Pepper's operations, receiving ample support to ensure that you are successful in your role.

Day-to-day, this will involve end-to-end servicing and administration of mortgages throughout the complete cycle from completion to redemption.


As a Customer Service Specialist, your key responsibilities will include:

  • Accurate and timely processing of mortgage administration activities
  • Daily interactions with customers and third parties via telephone and in writing
  • Managing your own workload efficiently and effectively in accordance with agreed policies and procedures
  • Liaising effectively with clients, representing Pepper appropriately
  • Endtoend servicing of mortgages/loans from completion through to redemption stage
  • Identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience
***:

Benefits:


  • Private medical insurance
  • Salary sacrifice pension matched up to 8%
  • 25 days holiday plus bank holidays
  • Cycle to Work Scheme
  • Discounts in local shops
  • EAP
  • Enhanced maternity and paternity
  • Wellbeing days
  • Volunteering days
  • Eye care
  • Payroll giving
  • Reward and Recognition Program
  • Discounted RAC vehicle breakdown
  • Life Assurance

Essential Skills:


  • Consistent delivery of outstanding customer service
  • Previous experience within a phonebased customer service environment
  • Confident telephone manner
  • Excellent attention to detail
  • Able to work to tight deadlines
  • Be able to analyse problems, think creatively, and make effective decisions in the appropriate timescales
  • Take ownership of the responsibilities allocated to you
  • Demonstrate the ability to form productive relationships at all levels
  • Demonstrate strong English verbal and written communication skills
  • Demonstrate selfreliance and motivation

Desired Skills:


  • Experience within the finance industry
  • Loan administration experience
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