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- offer letters and quotes to customers ensuring costs are accurate and timely.
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- closely with Acquisition and Build PMs and contribute to the development, and continuous improvement of practices and process that enable Client to provide services to the customer that is considered to be best in class.
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Order Specialist - Theale, United Kingdom - Project People
Description
Job DescriptionORDER SPECIALIST – HYBRID – PERMANENT - THEALE
ORDER SPECIALIST
Theale – Hybrid -2/3 days/week
Permanent – Fulltime
MAIN PURPOSE OF ROLE
To manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA.
Be first point of contact for 3rd Party customers advising on status of applications and drive the process to ensure fastest time to revenue is achieved.
Support Demand Analysts with processing Anchor Tenant demand into Client, and be responsible for receiving, validating, accepting or rejecting demand requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within Client scope and budget.
Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery.
KEY RESPONSIBILITIES
Processing Service Order Requests (SOR)- To effectively process all Service Order Requests that are received by the Client Demand team.
Use key business reports and financial information to ensure that requests are within Client business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review.
To coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request.
Change Management
Database Management
Stakeholder Management .
Support Supplier Management
Compliance & Security
Desired Experience
Experience (technical, managerial, industry)
Experience in data management & Program support
Experience in working with and managing demanding customers
Experience within telecoms industry
Experienced in process creation and continuous improvement programmes
Skills / Knowledge
Intermediate Excel skills
Intermediate MS Office knowledge
Accuracy & attention to detail
Ability to work to deadlines
Evenflow /Omnix/Remedy knowledge
Please apply via this ad in the first instance or send a CV with covering note or contact me on or
