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    Director of Project Management Full Time - United Kingdom - Workiva Inc.

    Workiva Inc.
    Workiva Inc. United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Senior Director of Client Services page is loaded Senior Director of Client Services

    Apply locations London Amsterdam time type Full time posted on Posted 2 Days Ago job requisition id R8179 The Senior Director of Client Services is responsible for the management and direction of the Client Services organisation, supporting the Workiva Sales teams, customers, partners, solutions, and vertical markets.

    This individual leads strategy and operational excellence for the client services teams, ensuring high quality implementations, enablement, project management and scoping to create valuable outcomes for customers and partners.

    Responsible for the strategic direction of the Client Services Team
    Responsible for maintaining alignment of strategy to global corporate objectives, collaborating with global client services leaders to achieve goals
    Identify short-term and long-range issues that must be addressed; Oversee completion of project tasks and artifacts, manages conflicts within the group, and escalates risks/issues as needed

    Growth, Development, and Maintenance:
    Responsible for ensuring the growth and development of the Client Services Team with a focus of Customer First
    Maintain the team by recruiting, selecting, orienting, and training team managers
    planning, monitoring, and appraising job results
    Create and analyse metrics that monitor team performance; Collaborate closely with subject matter experts in the development and delivery of services to ensure customer needs are identified and met
    Undergraduate Degree or equivalent combination of education and experience in a related field
    12+ years of related career experience in Customer Success, Client Services, Project Management or similar - preferably within a software or technology organization
    5+ years of people management experience
    Operating knowledge of Client Services and project deployment across a SaaS software organisation
    Travel Requirements & Working Conditions
    Up to 30% travel for customer and internal meetings
    Reliable internet access for any period of time working remotely and not in a Workiva office
    We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday


    Casual Dress:
    Workiva has a casual work environment, most people wear jeans to the office.
    Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and more
    Work-life Balance: We have competitive PTO, VTO and Parental Leave.

    We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.

    Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.

    Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities.

    Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

    #LI-LC1 Apply for open positions through your Workday account on our Internal Career Site .
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