Technology Support Specialist - London, United Kingdom - The Associated Press

The Associated Press
The Associated Press
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
The Associated Press is an independent global news organization dedicated to factual reporting.

Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business.

More than half the world's population sees AP journalism every day.

The AP seeks a motivated Technical Support Specialist to join its team based in London.


RESPONSIBILITIES:

Assist external clients with APIs setups

Deploy and support MAC and PC hardware

Provide support during special events

Deploy and support iOS and Android mobile devices

Setup photo and video equipment

Provide account management, password resets, assist with management of membership of distribution lists and groups for AP staff

Provide account management for portals used by the AP external clients

Provide support for video technology and services used by the external clients and AP staff

Support third party tools used for collaboration and information sharing

Track all support activities through AP support tools

Troubleshoot and resolve issues with printers, conference room equipment, and other office equipment

Troubleshoot and resolve issues with VPN connections / Wi-Fi networks/ VOIP phone systems

Provide peer to peer training on as needed basis

Work on special projects, as necessary

Travel may be required

Work on bureau relocations and setup, as necessary

Must be available to work flexible hours and longer shifts, as necessary


QUALIFICATIONS:

College degree, technical degree or equivalent experience is required

Prior news and media industry experience is a plus

Must possess a service-oriented attitude and be able to communicate and coordinate well with clients and global team members via designated work channels

Communicate effectively and professionally with staff of all levels

Proven ability to work in a team environment

Must be a self-starter with the ability to multi-task, manage multiple workloads, take accountability, and deliver results to meet competing priorities in a busy environment

Familiarity with client integrations pertaining to various content management systems and vendor solutions

Experience with Windows, UNIX, Linux, and MAC OSs is a plus.

Understanding of network protocols TCP/IP, HTTP, FTP, SMTP and NNTP. Must be able to troubleshoot problems related to these protocols

Working knowledge of video and audio technology is a big plus

Working knowledge of modern hardware deployment technology and be able to assist with any issues

Working knowledge of XML and Jason is a big plus

Knowledge of Salesforce and EasyVista is a big plus

Right to work in the UK is required


Application Deadline: 11:59 PM EST on Monday, March 26, 2024.

AP seeks to build an inclusive organization grounded in respect for differences.

We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability or status as a veteran.

We encourage members of traditionally underrepresented communities to apply.
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