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Guest Relations Manager
4 weeks ago
Carnival UK Southampton, United KingdomWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevantskills, we'd love to ...
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Employee Relations Manager
1 day ago
University of Southampton Southampton, United Kingdom Part time Permanent2772024DD · Do you want to use your skills in Employee Relations to play a vital role in inspiring the next generation of students in a world leading university? · The University of Southampton's mission is to change the world for the better. As a world-leading, research-intensiv ...
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Employee Relations Manager
1 week ago
Tate Southampton, United Kingdom**Employee Relations Manager - temporary role for 9 months** · **We have an exciting temporary opportunity for an Employee Relations Manager to work on a temporary basis, within the Education sector, working in central Southampton.** · **Employee Relations Manager** · **To start ...
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Senior Guest Relations Manager
4 weeks ago
Guillaume Masson Southampton, United KingdomCustomer Experience Manager - Digital - £70K- 2 days in office (London) - Consumer Industry · I have partnered with a world-leading Consumer business that has a strong global reach in over 10 markets. · This is a brand-new role to the business where you will play a crucial part ...
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Client Relations Manager
1 week ago
Nucleus Financial Salisbury, United KingdomAbout the Role · As a Client Relations Manager within our Key Accounts team, you will own a range of responsibilities working closely alongside your Senior Client Relations Manager to support with the administration and management of their designated key firms. Managing the regi ...
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People & Culture Advisor
4 weeks ago
Moove Lubricants Southampton, United Kingdom Full timeP&C Advisor – Southampton · This position reports to the P&C Manager, and while direct supervision of staff is not required, this position may be required to lead or facilitate project teams or working groups from time to time. · The role regularly interacts with other staff in t ...
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Professional Services Resource Manager
3 weeks ago
Global Technology Solutions Ltd Southampton, United Kingdom Full timeProfessional Services Resource Manager · Southampton – Hybrid. 2-3 day per week onsite · Permanent salary £45,000 - £50,000 · Role Purpose: · Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage ...
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Sales Associate
4 weeks ago
Huntress Southampton, United KingdomSales Consultant starting salary of 27K + up to £1000 bonus per month · Have you got experience in sales or high end retail and are looking for a new opportunity, we have the perfect role for you · we are currently looking for a highly motivated and results driven individual to j ...
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Field Service Engineer
3 weeks ago
Sierra 57 Consult Southampton, United Kingdom Full timeJob Overview: We are currently recruiting an experienced Field Service Engineer on behalf of our client, a leading injection moulding machine manufacturer to join their established team. · Benefits: · Company vehicle & tools · Profit related bonus scheme · Generous overtime rat ...
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Infrastructure Manager
3 weeks ago
In Technology Group Limited Southampton, United Kingdom Full timeRole: Infrastructure Manager · Locations: Southampton · Salary: £50,000 - £60,000 · I am currently working with a large FinTech company based in Southampton looking for an Infrastructure Manager to join their rapidly expanding Team. · This company has gone from strength to streng ...
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HR Advisor
4 weeks ago
CMA Recruitment Group Southampton, United KingdomAs a vital member of the team, you'll be contributing to the development of the culture in line with their values. You will be reporting to the HR Manager and supporting the HR Business Partners with first line of supportto help them build and developan exceptional service to the ...
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Contracts Administrator
3 weeks ago
CMR & Life Sciences Southampton, United Kingdom Full timeContracts Administrator · Contract Type: Inside IR35 · Work Arrangement: 100% site-based (no hybrid option) · Contract Duration: 8 months+ · Hours Per Week: 37.5 · Role Summary: · We are seeking a proactive and experienced Contracts Administrator to join our clients maintenance ...
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Health & Safety Adviser
4 weeks ago
University Hospital Southampton NHS Trust Southampton, United KingdomMain Responsibilities You will have designated responsibility as the Trusts health and safety specialist, providing advice, guidance, support and training for staff at all levels across the organisation. Influence and motivate others to work safely and follow best practice and pr ...
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Import/export Clerk
4 weeks ago
AVASK ACCOUNTING & BUSINESS CONSULTANTS Southampton, United Kingdom**Role**: Import/Export Clerk · **Salary**: Competitive · **Location**:Southampton · We are looking for a** Import/Export Clerk **to join our Customs and International Trade team. · As our Import and Export Clerk your role will be to execute accurate customs clearance documents t ...
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Personal Assistant
4 weeks ago
Essential Employment Southampton, United Kingdom**Personal Assistant needed in Southampton £12.91phPAYE ** · start ASAP To support Heads of Service and Cabinet Members. · Diary and inbox management, preparation of papers for meetings, agenda setting, attendance at meetings to Minute as required and general administrative tasks ...
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Private Client Tax Manager
4 weeks ago
Harvey John Southampton, United KingdomWhat does career progression look like to you? Do you want to manage a team and reshape a department? Is having progression opportunities to become a Partner a key next step for you? · If the above resonates with you, then this opportunity with a Southampton based, Top 10 Account ...
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Radiotherapy Advanced Practitioner Pathway
4 weeks ago
University Hospital Southampton NHS Foundation Trust Southampton, United KingdomThis exciting position is an opportunity to join the Radiotherapy department at the Southampton General Hospital. The applicant will be joining a dedicated team of Radiographers, Doctors and administrative staff who work together to provide a seamless pathway for patients having ...
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Residential Property Conveyancer Lawyer
4 weeks ago
Search Consultancy Southampton, United KingdomMy client a top 100 law firm are looking to recruit an experienced conveyancer into their award winning property department. · The firm are one of the market leaders in the Hampshire region and are seeking a talented individual to join their team based in Southampton office. · Th ...
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Client Reservations Consultant
4 weeks ago
The Corporate Housing Partnership Limited Southampton, United Kingdom**Company Introduction** · The Corporate Housing Partnership (TCHP) specialises in providing corporate housing solutions to corporates and organisations with complex accommodation requirements. Our business model has been established over the last 20 years and our key areas of sp ...
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Account Handler
4 weeks ago
Howden Group Holdings Southampton, United KingdomFrom day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. · People come to Howden Group Holdings for l ...
Guest Relations Manager - Southampton, United Kingdom - Zappie Communications Ltd
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Description
Job Description At Zappie, we're not just a telecoms company; we're a rapidly growing startup revolutionising the communication landscape in the UK.
Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do.
We are looking for motivated, like-minded people who excel in a target driven environment to join our team as a Customer Experience Manager.
The Customer Experience Manager is responsible for overseeing all aspects of customer interactions and ensuring a positive experience throughout the customer journey.
This role involves developing and implementing strategies to improve customer satisfaction, managing customer feedback systems, and leading initiatives to enhance overall customer experience.
The Customer Experience Manager works collaboratively with cross-functional teams to align customer-centric objectives and drive continuous improvement in service delivery.
Performance bonuses and Profit Sharing scheme.Company incentives and events including trips abroad (Marbella, Vegas, Ibiza).
Excellent career progression opportunities.
Starbucks card & Love2Shop vouchers.
Refer-a-friend scheme.
Discounted broadband and mobile SIM plans.
Generous annual leave package, plus your birthday off each year.
Develop and implement customer service strategies to enhance overall satisfaction (NPS).
Establish and monitor KPIs to measure and track customer satisfaction and service levels.
Develop and deliver training programs to equip staff with the necessary skills and knowledge to deliver excellent customer service.
Emphasise the importance of delivering excellent customer service at every point.Manage incoming calls in liaison with our account management team.
Handle customer complaints, provide appropriate solutions and alternatives.
Develop service procedures, policies and standards.
3 years proven experience in customer experience management or related roles.
~ Strong analytical skills with the ability to interpret customer data and insights.
~ Knowledge of customer experience best practices and methodologies.
~ Proficiency in customer feedback and survey tools.
~ Experience in project management and cross-functional collaboration.
~ Customer-focused mindset with a passion for delivering exceptional service.