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    IT Support Specialist - Nottingham, United Kingdom - Langton Howarth

    Langton Howarth
    Langton Howarth Nottingham, United Kingdom

    Found in: Jooble UK O C2 - 3 days ago

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    Description
    Field IT Applications Support Specialist – Surgical Instrument Management Software
    Remote home-based role with weekly field-based travel to customer sites across the UK & overnight stays as required each month
    Do you want to work for a market leading global medical technology company whose cutting edge products, software & services are used to save and improve the quality of lives in areas such as Intensive Care, Cardiovascular Surgery, Sterile Reprocessing, Digital Health & Pharmaceutical Production?
    Do you already have 2+ years experience in any manufacturing based industry or the healthcare/medical devices sector already in an IT/Software focused IT Engineer, IT Applications Support, IT Helpdesk or related IT support role that involves system administration, database management or applications support?
    If you said yes to the above and have a valid driver's licence, then this brand-new role could be perfect for you
    In the role of Field IT

    Applications Support Specialist:
    In this fast paced and exciting Field IT Applications Support Specialist role you will perform installation, configuration, and maintenance of my client's specialist Surgical Instrument Management Software both in person at hospital sites and remotely
    Offer support using Telephone, Email, Support ticketing System, remote SW tools and on-site customer visits
    Take ownership for enquiries and escalated issues, to ensure they are efficiently prioritised and resolved in line with my client's procedures, workflows, policies, and service level agreement (SLA's)
    Ensure that assigned cases are handled quickly, courteously, and efficiently in line with departmental standards, workflows, policies, and procedures
    Trouble shoot and where possible reproduce issue to identify/propose solutions on software, hardware, and operational issues
    Register customer complaints according to workflow Participate in 24/7 duties outlined by the Applications Team Leader
    Perform review / consultation / supervision / training / other tasks outlined by the Applications Team Leader
    The requirements of the Field IT

    Applications Support Specialist:
    ~2+ years experience in any manufacturing based industry or the healthcare/medical devices sector already in an IT/Software focused IT Engineer, IT Applications Support, IT Helpdesk or related IT support role that involves system administration, database management or applications support
    ~ Basic knowledge of Microsoft Office Word, Excel, PowerPoint, Outlook, Visio, and CRM applications is required
    ~ A high professional level of English, both written and spoken
    ~ Electrical skills are an advantage
    ~ Solid general IT and SW skills (Windows, Linux, SQL DB, Networks)
    ~ Pro-active in mind and action to deliver best in class support
    ~ A team player with a flexible approach
    ~ Full UK Driving Licence and right to work in the UK are both essential

    Tesla Model 3 Company Car (Fully Expensed)
    ~ Pension
    ~ Wellness & Training Programs
    ~25 days holiday + 8 bank holidays
    ~ Laptop & Phone

    Langton Howarth also operates a recommend a friend referral scheme.

    00 (o/e) of vouchers from a high street retailer of your choice once we have successfully placed the person referred by you.

    #
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