Resident Service Advisor - Cardiff, United Kingdom - Amber

Amber

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description:

Salary is £23,500 rising to £24,500 upon successful passing of probation.

Amber is an award winning, fast-growing, vibrant business on a mission to fix utilities, save the planet and make people happy.

We are an entrepreneurial business solving problems in the utility industry, currently going through an exciting phase of rapid growth against a backdrop of considerable change within the sector.

As a Resident Services Advisor for Community Utilities, you are the front line of our business and an ambassador of our brand.

You will naturally love to help people and fixing problems is second nature to you.

Your primary role will be to handle all inbound customer contact and provide a focused and friendly service with a strong 'first time resolution' mentality.

This is a fast-paced job role handling a range of customer enquiries and escalations including payment issues, billing, and general service complaints.

What will you be doing?:

Complaints management
Appropriate escalation and follow through to ensure resolution
Liaising with resident site teams to resolve issues
Administering customer accounts following all relevant regulations e.g. GDPR, PCI
Achieving productivity and quality targets

What does good look like?:

A positive attitude and strong work ethic
Excellent verbal and written communication
Excellent interpersonal skills building excellent rapport
Managing high volume inbound communications, via multiple channels
Great with detail and a passion for getting things done first time
Proactive with a passion for helping people and finding solutions
A team player who is keen to keep learning
Active listening skills

Why Choose Amber?:

Joining an incredible group of people, all on a journey to save the planet, why not? But reallythe biggest reason people choose stay at Amber is down to our culture.

We have a friendly, informal and relaxed culture, where you are encouraged to bring your true self to work day in, day out.

We offer a flexible working environment meaning, you can work where, when and how you want to. We focus on output above everything else. Aside from this, we do also have our competitive benefits packageand not forgetting that we do have an unbeatable view from our Cardiff City Centre office, featuring a fully stocked bar, pool table and lots of plants

Private medical care
Birthday day off
Income protection
Monthly, quarterly and annual social events
Enhanced primary and secondary caregiver scheme
Loyalty vouchers

About Amber:

Amber grew from the belief that the utilities industry was ready for change. That businesses being overcharged and underserved by their consultants deserved better.

So we dedicated ourselves to providing a genuine alternative - and set about becoming a partner businesses could trust to look after their best interests.