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    Senior Enterprise Customer Success Manager - City of London, Greater London, United Kingdom - Market Recruitment Ltd

    Market Recruitment Ltd
    Market Recruitment Ltd City of London, Greater London, United Kingdom

    2 weeks ago

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    Description

    Want to be part of a fast growing SaaS company as it builds out its customer success function?

    While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

    Our client is a high growth SaaS startup that is currently building out its customer success function, giving you the opportunity to help shape something from the ground up.

    The company, which sells enterprise software to finance teams, has doubled revenues year over year for the last two years. Having completed their Series A in 2022, the company now has over 50 employees who are all UK-based.

    You will be expected to be in their central London office (Old Street) two days per week.

    What's in it for you?

    • Join a stable and profitable Series A Scaleup
    • Help shape the processes and systems
    • Work in a fast-paced and collaborative environment
    Key responsibilities of the Senior Enterprise Customer Success Manager

    Reporting to the Head of Customer Success, you'll be responsible for the implementation, adoption, and expansion of key accounts with ARR in excess of £1.5 million. Day to day, you'll be involved in:
    • Onboarding: onboard new customers and help them get the most out of the company's solutions, constantly innovating new ways of doing this
    • Customer Success: proactively support the customers day to day, introducing new features to them and solving their problems
    • Renewals: manage contract renewals, focus on minimising client churn, and actively promote the adoption of additional offerings, aiming to enhance contract values
    • Technical Support: efficiently handle and resolve both technical and general inquiries, ensuring effective problem-solving
    • Training: organise and lead training sessions, producing the materials to support this
    • Customer Advocates: identify customer advocates and work with marketing to produce customer testimonials
    • Account Expansion: work closely with the sales team to identify opportunities to expand accounts
    • Voice of the Customer: represent the voice of the customer in workshops with product teams
    • Customer Satisfaction: retain clients, make them happy and measure the success of this
    Skills and experience the Senior Enterprise Customer Success Manager must have
    • Customer success or account management experience in the enterprise SaaS space, managing a portfolio of clients with an ARR of £1m+ and an ACV of £80k+
    • You must have been responsible for retention and expansion of accounts
    • Excellent communications skills, both in writing and in person
    • An aptitude for technology, being analytical and solving problems
    Salary and benefits for the Senior Enterprise Customer Success Manager role

    £55,000 - £60,000 basic, plus £8,000 bonus and benefits

    If this vacancy interests you, we'd be delighted to hear from you.
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