- Key responsibilities of the Senior Enterprise Customer Success Manager
- Skills and experience the Senior Enterprise Customer Success Manager must have
- Customer success or account management experience in the enterprise SaaS space, managing a portfolio of clients with an ARR of £1m+ and an ACV of £80k+
- You must have been responsible for retention and expansion of accounts
- Excellent communications skills, both in writing and in person
- Salary and benefits for the Senior Enterprise Customer Success Manager role
-
Consultant Success Manager
4 days ago
Kubrick Group City of London, United Kingdom**Consultant Success Manager** · - Shaping tomorrow, today._ · **Who we are**: · Named by the Financial Times as the fastest growing consultancy in Europe, Kubrick exists to help solve the world's digital skills emergency that is holding back the advancement of organisations and ...
-
Customer Success Manager
1 week ago
enable Recruitment City of London, United Kingdom**- Basic salary up to £25,000** · **- Potential for bonuses on top** · **- Only 1 day a week in the office** · We are representing a genuinely amazing company, who are hiring for a Customer Success Manager to join their team. You don't have to have done this role before so, as l ...
-
Senior Customer Success Manager
1 day ago
Venatrix Limited City of London, United Kingdom* Seed round funded company set for stunning growth · - New office + team events like mini golf and go-kartin · Job Title: Senior Customer Success Manager · **Salary**: £40,000 basic + £8,000 commission OTE · Location: London · Be one of the early joiners to this seed round funde ...
-
Customer Success Manager
6 days ago
Zetter Recruitment london (city of london), United KingdomJob DescriptionCustomer Success & Onboarding Manager (Start-up) - London - SaaS - AI Driven Solution · The Company: · Fast-growing VC backed A.I transformative SaaS platform. · Achieving consistent YoY/MoM growth (100% inbound) · Delivering a solution changing the way commercia ...
-
Customer Success Manager
6 days ago
Zetter Recruitment london (city of london), United KingdomCustomer Success & Onboarding Manager (Start-up) - London - SaaS - AI Driven Solution · The Company: · Fast-growing VC backed A.I transformative SaaS platform. · Achieving consistent YoY/MoM growth (100% inbound) · Delivering a solution changing the way commercial functions ope ...
-
Customer Success Manager
1 week ago
Hudson Clarke Associates Limited City of London, United KingdomCustomer Success Manager - Enterprise Accounts - £65, % bonus + exceptional benefits including private healthcare. Hybrid role · Company · An exciting opportunity has arisen for a Customer Success Manager with 5 + years of account management experience with large global accounts. ...
-
Customer Success Manager
2 weeks ago
Mindbeat City of London, Greater London, United KingdomClient Success Manager · Check out the role overview below If you are confident you have got the right skills and experience, apply today. · Who we are: · Our passion is to help build stronger leaders, thriving teams and ultimately better business. To do this, we bring together w ...
-
Customer Success Manager
1 week ago
Zetter Recruitment City of London, United KingdomCustomer Success & Onboarding Manager (Start-up) - London - SaaS - AI Driven Solution · The Company:nFast-growing VC backed A.I transformative SaaS platform.nAchieving consistent YoY/MoM growth (100% inbound)nDelivering a solution changing the way commercial functions operate acr ...
-
Customer Success Manager
9 hours ago
Market Recruitment Ltd City of London, Greater London, United Kingdom £80,000Want to be part of a fast growing SaaS company as it builds out its customer success function? · Our client is a high growth SaaS startup that is currently building out its customer success function, giving you the opportunity to help shape something from the ground up. · The com ...
-
Customer Success Manager
1 week ago
Grey Matter Recruitment City of London, Greater London, United KingdomExciting opportunity to join a true pioneer in the video advertising space as they continue to scale. · Market-leading video advertising platform · • Customer Success Managers and instrumental in ensuring client satisfaction and happiness. · • Build and expand the relationship wi ...
-
Customer Success Manager
2 weeks ago
Propel City of London, Greater London, United Kingdom Part timeI am working with a London based SaaS platform that uses generative AI to help boards make more informed decisions. · Interested in this role You can find all the relevant information in the description below. · They're bootstrapped, super profitable and working with some of the ...
-
Customer Success Manager
1 week ago
DesignMyNight City of London, Greater London, United KingdomWe're hiring a Junior Customer Success Manager to join the customer care team for our ticketing platform, Tonic Ticketing. · Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. · In this role you will manage relatio ...
-
Customer Success Manager
2 weeks ago
J&C Associates Ltd City of London, Greater London, United Kingdom Full timeJob Title: Solution Customer Success Manager · Location: Shoreditch (Hybrid) · Duration: 12 months contract initially with possible extension · Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 · Learn more about the general tasks related to this o ...
-
Clients Success Manager
1 week ago
CORNDEL City of London, Greater London, United Kingdom £35,000 - £40,000Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. · Pension, Unlimited leave, Flexible working · Location: London-based (Hybrid) · Corndel is a unique, multi award-winning UK management and technology training provider that focuses o ...
-
Customer Success Manager
3 days ago
FMC Talent City of London, Greater London, United KingdomAre you a problem solver with great communication skills? Our client is looking for someone to assume the Customer Success Manager role and make a solid impact within the company to help it grow in a positive direction. · The information below covers the role requirements, expect ...
-
Client Success Manager
2 days ago
Pareto Law City of London, Greater London, United Kingdom £28,250Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. · Pareto is the UK's largest and most successful graduate assessment, placement and training organisation. Market leaders in our field, we've pioneered a ...
-
Customer Success Manager
2 weeks ago
Dext City of London, Greater London, United KingdomWho We Are, What We Do And Why · Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. · We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficien ...
-
Senior Customer Success Manager
2 weeks ago
INUVANA LIMITED City of London, Greater London, United KingdomSenior Customer Success Manager · Hybrid - Remote/3 days in London · SaaS Data Insights and Security · Customer Success, SaaS, , Relationship Management, Upselling · Our client is a leading SaaS data platform trusted by thousands of organisations to protect and activate SaaS ...
-
Junior Customer Success Manager
9 hours ago
DesignMyNight City of London, Greater London, United KingdomWe're hiring a Junior Customer Success Manager to join the customer care team for our ticketing platform, Tonic Ticketing. · Ready to make your application Please do read through the description at least once before clicking on Apply. · In this role you will manage relationships ...
-
Customer Success Technical Support Manager
2 weeks ago
Follow The Oak Ltd City of London, Greater London, United KingdomRole: Customer Success Technical Support Manager (Data & Technology) · Location: West London, UK (Hybrid 4:1) · Sectors: Leisure, Sports & Physical Activity · Salary & Package: Circa£42k · Reporting to: Global CS Director · A high number of candidates may make applications for th ...
Customer Success Manager - City of London, Greater London, United Kingdom - Market Recruitment Ltd
Description
Want to be part of a fast growing SaaS company as it builds out its customer success function?
Our client is a high growth SaaS startup that is currently building out its customer success function, giving you the opportunity to help shape something from the ground up.
The company, which sells enterprise software to finance teams, has doubled revenues year over year for the last two years.
Help shape the processes and systems
Reporting to the Head of Customer Success, you'll be responsible for the implementation, adoption, and expansion of key accounts with ARR in excess of £1.
Onboarding:
onboard new customers and help them get the most out of the company's solutions, constantly innovating new ways of doing this
Customer Success:
proactively support the customers day to day, introducing new features to them and solving their problems
Renewals:
manage contract renewals, focus on minimising client churn, and actively promote the adoption of additional offerings, aiming to enhance contract values
Technical Support:
efficiently handle and resolve both technical and general inquiries, ensuring effective problem-solving
Training:
organise and lead training sessions, producing the materials to support this
Customer Advocates:
identify customer advocates and work with marketing to produce customer testimonials
Account Expansion:
work closely with the sales team to identify opportunities to expand accounts
