- Maximising customer value to sustain business growth and profitability.
- Analysing customer data to enhance their experience and outputs.
- Triaging and resolving customer support tickets efficiently.
- Ensure consistent achievement of Service Level Agreement (SLA) targets.
- Manage the Tech Support team to align with SLA targets and improve workflow.
- Identify and communicate areas for improvement via the Daily Support Dashboard
- Collaborate with the product team to propose enhancements based on customer feedback.
- Streamline the customer onboarding experience with the Customer Success Director
- Coordinate with the data team to resolve customer issues promptly.
- Resolve support tickets and escalates complex issues as necessary.
- Assist in troubleshooting user login difficulties and module permission settings.
- Monitor Business Intelligence Tools as directed by the Technology Director
- Experience in the leisure, physical activity, or similar sector, ideally in customer success, system administration, or implementation roles.
- Strong project and client relationship management skills
- Awareness of database management and integrations
- Experience with relational database management systems such as MySQL.
- Experience with cloud-based software management systems such as Salesforce or Pipedrive
- Proficiency in delivering complex ideas in both verbal and digital formats.
- Strategic mindset and ability to influence key decision-makers.
- Excellent organizational, communication, and presentation skills
- Eligible to work in the United Kingdom
- Fluent in English; proficiency in a foreign language is desirable but not essential.
-
Senior Supporter Experience Manager
2 weeks ago
Age UK Group City of London, United KingdomAge UK is recruiting for a **Senior Supporter Experience Manager** to join our award-winning fundraising team This is a new post for Age UK and will play a pivotal role in the growth of our fundraising income. · As **Senior Supporter Experience Manager**, the successful applicant ...
-
Supporter Engagement Quality Manager
2 weeks ago
Age UK Group City of London, United KingdomAge UK is recruiting for a **Supporter Engagement Quality Manager** to join our customer-centric shared services team This is a new post for Age UK and will play a pivotal role in the existing supporter engagement team. · As **Supporter Engagement Quality Manager**, you will carr ...
-
Document Management Support Analyst/trainer
1 week ago
Jobfinders City of London, United Kingdom**Document Management Support Training Analyst City of London Blogs M-Files training videos £35000 flexible working permanent** · Our Client, a leading national audit, tax and risk firm with global reach is looking to make a **NEW HIRE**, **a Document Management Support Analyst/T ...
-
2nd Line Managed Services Support Engineer
3 weeks ago
MillsHill Recruitment Limited City of London, United Kingdom2nd Line Managed Services Support Engineer · Windows Server, O365, Active Directory, Group Policy, Intune, VMware, Networking, LAN, WAN, Routing/Switching, Security, Wi-Fi, Firewall · My client is a small yet established and growing IT Managed Services Provider that are in the ma ...
-
IT Support Manager
1 week ago
H&R Talent City of London, Greater London, United Kingdom £75,000A global investment management firm located in the City of London is seeking an IT Support Manager for a newly created role to join their team on a permanent basis, offering hybrid working. · ABOUT THE COMPANY · Established in 2009, the company originated as an institutional br ...
-
Application Support Manager
6 days ago
Pioneer Search-PJP london (city of london), United KingdomJob DescriptionApplication Support Manager · An established Lloyd's Market insurer are looking to hire an Application Support Manager that can oversee the Application Support team that support a wide range of insurance based products that are either from third party vendors or h ...
-
Application Support Manager
6 days ago
Pioneer Search-PJP london (city of london), United KingdomApplication Support Manager · An established Lloyd's Market insurer are looking to hire an Application Support Manager that can oversee the Application Support team that support a wide range of insurance based products that are either from third party vendors or have been built ...
-
Application Support Manager
1 week ago
Pioneer Search City Of London, United KingdomApplication Support Manager · An established Lloyd's Market insurer are looking to hire an Application Support Manager that can oversee the Application Support team that support a wide range of insurance based products that are either from third party vendors or have been buil ...
-
Application Support Manager
1 week ago
Pioneer Search City of London, United KingdomApplication Support ManagernAn established Lloyd's Market insurer are looking to hire an · Application Support Manager · that can oversee the Application Support team that support a wide range of insurance based products that are either from third party vendors or have been built ...
-
Application Support Manager
7 hours ago
Pioneer Search City of London, Greater London, United KingdomApplication Support Manager · Apply fast, check the full description by scrolling below to find out the full requirements for this role. · An established Lloyd's Market insurer are looking to hire an · Application Support Manager · that can oversee the Application Support team th ...
-
Application Support Manager
4 days ago
Pioneer Search City of London, Greater London, United KingdomAn established Lloyd's Market insurer are looking to hire an Application Support Manager that can oversee the Application Support team that support a wide range of insurance based products that are either from third party vendors or have been built in-house. · As the Applicat ...
-
Application Support/Application Manager
1 week ago
Pioneer Search City of London, Greater London, United KingdomApplication Support Manager · Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. · An established Lloyd's Market insurer are looking to hire an Application Support Manager that ...
-
Finance Systems Support Manager
1 week ago
Ambition City of London, Greater London, United KingdomMy client, a leading, international Law Firm, are looking for a Finance Systems Manager to join their Finance Systems Function · Your purpose as a Finance Systems Support Manager: Responsible for the overall management and continual improvement of the Finance Systems Support Tea ...
-
Financial Systems Support Manager
3 weeks ago
Ambition City of London, Greater London, United KingdomMy client, a leading, international Law Firm, are looking for a Finance Systems Manager to join their Finance Systems Function · Your purpose as a Finance Systems Support Manager: · Responsible for the overall management and continual improvement of the Finance Systems Support T ...
-
Finance Systems Support Manager
3 weeks ago
Ambition City of London, Greater London, United KingdomMy client, a leading, international Law Firm, are looking for a Finance Systems Manager to join their Finance Systems Function · Your purpose as a Finance Systems Support Manager: · Responsible for the overall management and continual improvement of the Finance Systems Support T ...
-
Application Support/Application Manager
2 weeks ago
Pioneer Search City of London, Greater London, United KingdomApplication Support ManagerAn established Lloyd's Market insurer are looking to hire an Application Support Manager that can oversee the Application Support team that support a wide range of insurance based products that are either from third party vendors or have been built in-h ...
-
Events Executive
1 week ago
MARKET TALENT City of London, United KingdomTop city law firm is seeking a well rounded Events person to join their core events delivery team. You will have a minimum of 2 -3 years experience delivering inhouse events and managing them through to execution/delivery. The role is hybrid as per HR policyand you will receive e ...
-
Operations Manager
2 weeks ago
Taylor James Resourcing City of London, United KingdomOperations Manager - Life / Health / Pensions experience. to £64,500 + bonus and excellent benefits · Whilst exposure to longevity products would be beneficial Client Managers or Account Managers with Pensions, Life, Health or Disability insurance related exposure would also be r ...
-
Japanese-speaking Vtuber Talent Manager
2 weeks ago
Centre People City of London, United Kingdom**Japanese-speaking VTuber Talent Manager (Ref:MI44816)** · An IT company in London is looking for a Japanese-speaking IP - Talent Manager. · You will be responsible for the management associated with running a VTuber business. · Understanding of Japanese culture and business lev ...
-
HR Systems
3 weeks ago
Reed Human Resources City of London, United Kingdom**Reed HR are supporting a Global business in the heart of London.** · As the HR Analyst, you will be responsible for the production and delivery of all management information and reporting from all HR systems and the management (maintenance and development) of the HR database · ...
Customer Success Technical Support Manager - City of London, Greater London, United Kingdom - Follow The Oak Ltd
Description
Role: Customer Success Technical Support Manager (Data & Technology)
Location: West London, UK (Hybrid 4:1)
Sectors: Leisure, Sports & Physical Activity
Salary & Package: Circa£42k
Reporting to: Global CS Director
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Role Overview:
The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge and usage, thereby improving customer lifetime value (CLTV) and reducing customer churn.
Working closely with the sales, technology, and project delivery teams, this role focuses on onboarding customers to platforms and ensuring optimal use of software and services.
Responsibilities include:
The CS Technology Support Manager oversees the team that provides technical assistance to both internal staff and customers. You will guide our National and International customers, building relationships, implementing revenue-boosting programs, and minimizing churn rates. Responsibilities include resolving data/platform issues, ensuring customer satisfaction, and addressing inquiries promptly in line with Service Level Agreements and core values.
Responsibilities: