- Responsible for the overall management and continual improvement of the Finance Systems Support Team. Provide clear structure and direction for the support team in the provision of high quality expert financial systems support to users.
- To proactively lead and assist in training and user education. To create and maintain administration and user documentation.
- To ensure that identified projects and initiatives, including service improvement initiatives, are delivered in a timely fashion whilst driving knowledge and 'best practice' use of finance systems to the global finance function and across the business.
- Manage the support team to ensure they are motivated, effective and providing excellent customer service.
- Set the objectives of the support team and provide them with regular feedback, guidance, advice and manage their performance via regular reviews.
- Work with the Senior Manager to provide strategic leadership and vision to the support team. Set the direction and structure of the team to ensure effective use of resources whilst delivering an efficient service.
- Manage and co-ordinate support calls in a timely manner using the agreed incident management processes and systems.
- Lead and coordinate as well as recommending most appropriate setups on system. Should guide the support team through logical setup steps.
- Proactively supply support provision metrics detailing the volume and quality of finance system support and administration provided.
- Play a key role in month end processes by reviewing steps, actively improving processes and guiding the support team on how best to carry out tasks. This role will help the team by checking that processes are in line with requirements.
- Manage the rotas for regular tasks, administration processes and month / year end.
- Develop specific proposals on how the finance systems support organisation can continually improve the service it provides.
- Identify and drive improvements by working with both the Business Analyst and Development Teams, scoping changes, proving solutions, and actively engaging with end users on roll out of changes.
- Writing functional specifications, analysing issues, managing and collecting escalation items from the support team, troubleshooting issues of bugs, recording, monitoring and escalation of software bugs and issues.
- Actively seek out internal clients that will benefit from training. Design, implement and lead training sessions, showing guidance and examples of best practice training to the Support Team.
- Act as a trusted advisor when queries arise on use and the administration of finance systems. Drive improvements with the creation of user documentation and guides.
- Lead the design and documentation of service and functional improvements.
- Build excellent relationships with IT Service Desk management to ensure support processes and procedures are aligned and efficient.
- Actively business partner with IT Teams to establish if/where issues and weaknesses exists in system performance.
- Proven ability in providing leadership to a team, particularly across multiple locations
- Experience of 3e is essential
- Excellent understanding of financial information systems
- A proven track record in providing quality customer service and of continuous improvement.
- Excellent communication and negotiation skills and must be self-motivated and proactive
- Ability to multi-task and work under pressure with excellent time management skills, as well as being able to track others time so that processes are complete in line with support and project timelines.
- Must have the ability to take ownership of tasks and lead processes to successful completion.
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Finance Systems Support Manager - City of London, Greater London, United Kingdom - Ambition
Description
My client, a leading, international Law Firm, are looking for a Finance Systems Manager to join their Finance Systems Function
Your purpose as a Finance Systems Support Manager:
Role and responsibilities:
Key role requirements:
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