Jobs

    Supporter Care Advisor - Central London, United Kingdom - The Maine Group

    The Maine Group
    The Maine Group Central London, United Kingdom

    2 weeks ago

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    Description

    Supporter Care Advisor
    12 Month FTC, Full Time
    Starting at £24,592, pay increase after 6 months probationary period
    Hybrid - 2 Days London Office Based

    We are currently recruiting for a Supporter Care Advisor to join a UK Charity based out of London. As Supporter Care Advisor you will contacted through various streams by supporters/members and you must act as first point of contact, supplying first grade customer service

    Key duties and responsibilities:

    • Be the first point of contact for supporters and external organisations via phone, email, web chat, social media, and letter.
    • Effectively pass long queries to relevant teams and signpost where appropriate.
    • Encourage customers to take advantage of our supporting and professional memberships.
    • Use company knowledge and deliver briefings to advise customers on an array of topics.
    • Prioritise tasks based on the agreed Contact Centre Service Level Agreements.
    • Help to develop and support the training of new members to the team using the contact centre systems and relevant software.
    • Request information and support from other teams when information is needed regarding events, campaigns and other DUK activities.

    Skills and experience required:

    • Excellent communication skills both via phone and in person.
    • Proficient in using Microsoft Office packages.
    • Office based or transferable customer service skills such as taking/making phone calls, sending emails, answering, and taking ownership of customer queries.
    • Organisational skills and adaptability when completing tasks under pressure.
    • Demonstrate empathy towards our customers across all channels of communication.
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