Client Service Executive - Liverpool, United Kingdom - Reed Legal

Reed Legal

Verified Company

Liverpool, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reed are delighted to be working with one of the UK's leading providers of insurance and legal services who have built a reputation for an ethical approach to their delivery of a variety of fully outsourced claims solutions.

The reason for the Service Review Executive role is to provide service excellence in the handling and management of regulated complaints handling within the business.

Key duties:

To receive, log and handle complaints in compliance with our policy, procedure, and service standards
To provide excellent service throughout the complaint handling journey both verbally and written
Maintain a professional, calm, and objective manner when interacting with any stakeholders.
Work in collaboration with the legal team to facilitate accurate and transparent complaint handling
To ensure all system processes are followed end to end for accurate RCA and MI
To produce management information reports summarising activity and remediation
Liaise with colleagues in a professional and collaborative manner

Experience:

A level of legal claims experience and of working in a professional services environment
Experienced in complaint handling and customer service best practice standards
Excellent interpersonal and communication skills
Experience of working in client facing roles with supporting systems and processes
Ability to work independently and as part of a team.

Salary:
£ £29,000 minimum 2 days from office

Hours: 37 hours Monday - Thursday 9am - 5.30pm | Friday 9am - 5pm can be flexible

Benefits -

Medicash (after 1 month's service)
Flexible Working (dependant on the role requirements)
Tunnel tag (Liverpool to Wirral commuters)
Pension Scheme
Death in Service

The firm prides themselves in providing a positive working environment where staff can work together towards success.

They understand that success as a business depends on the success of their people, and that is why they have established an environmentwhere all their employees feel valued and able to perform at their best.